Joudyan Red Sea Mall Jeddah by Elaf recensioner

On arrival, it took a long time till the room was ready, when we enter the room the floor was slippery (as they just finish cleaning with out drying the floor) & my wife unfortunately slipped on her back & suffered from low back pain. In addition the room size & facility was for a regular room not a junior suite as the size was not matching the measurement described by the website; (Actual size: 43,2 m including the bathroom) although in website it was 50m, I ended up paying full price of suite for 2 days while in reality it was just a regular room. Moreover on the website the capacity was 3 people while in reality it was queen bed .. (1) During our 2 days stay we face a lot of difficulties with the staff, the A/C was not working properly we contacted the staff but no solution, they only give promises to fix. I had to call several time if I want my room to be cleaned & there is always excuses which I have never face in any other 5 star hotel that I used to stay in some of these excuses are ( the staff on break, the staff are busy). I had a bad experience at this hotel & I wished if I had the chance to check out immediately, but unfortunately the occasion that I came to attend was in this hotel. I’m sending this complain hoping that my feed back will be taken in consideration & work on these points, in addition I’m looking for refund for the money that I paid for a suite with an official apology from the hotel. I am confident that you stand for your customers as hotels posted on the website should be help to a high standard

Our stay at the hotel was nothing short amazing, with excellent service luxurious accommodations, and a memorable experience overall

Good breakfast, good location

Nice Hotel

فندق رائع ولكن تأخرنا في الدخول ولم أستلم غرفتي الا الساعة ٤:٤٠ دقيقة، والغرفة الثانية ٥:١٥ للأسف انحاس جدول نوم بنتي مع الناب حقها وتنكدت ايضًا الثلاجة كانت خربانة وطلبتهم يصلحوها ومحد جاني سوا ذلك هو فندقي المفضل لاتصاله بردسي مول موقع ونظافة وراحة والحمدلله

موقع الفندق رائع وتميز الخدمات بالفندق تعامل جميع العاملين بلطف وحماس

السعر مرتفع جدا هذا عيبه الوحيد

環境好，服務好！

This was a great experience and really enjoyed my time here beside the pool and the staff of the hotel was so friendly and welcoming please come here to enjoy your time in jeddah and specially thanks for abdulelah for outstanding service in the restaurant

Hotel location is excellent and inside one of the biggest malls in Jeddah and very close to Jeddah Circuit and Cornish. Room size and amenities were excellent. Staff especially room service supervisor Aisha and her staff were also excellent

A lovely hotel in a very convenient location to walk to the mall. Good pool for everyone - nice to be able to swim and have a gym as a woman. Shout out to Sohag Hossain who did a brilliant job of cleaning my room - thank you. Will be returning to this hotel for business needs

In Jeddah have a good locations , have best rate and would like to thank spatially the sales Manger Yazed for his help me any time I need him for two branches For Red Sea mall branch is very good and have a good outdoor restaurant is very good restaurant And thanks all

Staying at Joudyan Red Sea Mall was a truly luxurious experience! The rooms were impeccably clean and beautifully designed, offering top-tier comfort. The staff provided exceptional service, always courteous and attentive to every detail. Highly recommend for anyone seeking elegance and relaxation in Jeddah

Joudyan Hotel offers exceptional service and my stay there was excellent. Although our room initially had two separate beds, the General Manager arranged to have it adjusted to our preference. The accommodating staff ensured our stay was smooth and enjoyable. I would love to visit again.