Clarion Pointe Louisville East

When I first walked in it looked great and the staff was friendly and informative. Everything was okay until I went to my room. I proceeded to unpack when I found an obscene amount of ants and knats on one of my beds. I called the front office and he came up to my room bringing me all the clean bed linens and proceeded to take the infested ones away. He didn't say or do anything else he walked out leaving me standing there with clean linens in my arms. So as I started to make the bed up as I am looking for more bugs if any! I found on the upper left corner of the mattress a pretty big size dry blood on the mattress..all of this and never anything said to me about a discount or a new room or anything...I better not have any problems getting my deposit back!

Everything about the place was good. We arrived around 8:45ish and had kids ready to go to the pool (closed at 10). I stood in line waiting to check in for half an hour. I have NEVER had to wait that long to check in. There were only 2 guests in front of me. I don’t know if the lady at the front desk wasn’t trained well, but she definitely took her time, and was in no hurry at all. She was very nice when it was finally my turn though. The kids were upset because they only ended up being able to swim for a little bit before the pool closed. Other than that, a pleasant experience overall.

Everything was ok until I got a scratch on my foot when I was going bed. There were few metal rails sticking out from the bed frame on one of the beds. Very dangerous for the guests.