Shilla Stay Plus Iho Tewoo Ocean Front

23개월 딸 데리고 처음간 제주여행 첫숙소 너무너무 충격적이었던 신라스테이.. 신라계열이라고 기대하고 갓던 내 잘못인가요.. 결론부터 말하면 방에들어서자마자 계속 재채기.. 코가간지러워서 잠을 제대로 못잠 아기,아빠,엄마 모두! 그리고 화장실 환풍이 안됨 습함. 바닥에 과자부스러기 머리카락 먼지..여행가서 방청소하고 잔건 역사상 처음있는일 가장최악이었던건 이불에서 진짜 묵은냄새 너무 나고 , 피부가 닿기 싫은수준 요이불세트 있던 디럭스가든온돌룸 했는데 너무 괴로웠다 진짜 ㅠㅠ 다행히 아기껀 이불패드랑 베개를 챙겨가서 애 옷에는 냄새 덜뱀 우리옷엔 이불냄새 그대로 남아서 봉지에 넣고 묶어놓음 집빨리가고싶다. 후기 왜좋은거지? 싶었다 이런곳을 20만원이나 넘게 주고갔다니 … 최악

Everything is ok except the smelled the pillow cover & asked to replace it two times. Our family spent good time.

We arrived at the hotel on June 18 and immediately noticed there was no assistance with our luggage—absolutely no service staff in sight. When I approached the front desk to inquire about early check-in, I was met by staff who spoke limited English. I was told, quite firmly, that check-in is strictly at 3 PM with no exceptions. I then asked if they could at least prepare the registration card in advance so we could simply collect the keys later, but again, the answer was no. We returned to the hotel around 2:30 PM (note: the hotel only has a café, not a full restaurant, so we had to take a taxi elsewhere for lunch). Despite four staff members standing behind the front desk, they showed no intention of beginning the check-in process early. They appeared more interested in chatting among themselves. Only a few minutes before 3 PM did they finally begin calling out assigned numbers to start check-in. For families traveling with children and multiple pieces of luggage, I truly sympathize—there is no support from hotel staff to help carry or deliver belongings to the room. While the room itself was modern and generally clean, I did find a crumpled and flattened tissue between the comforter and the bed, which made me question whether the sheets and pillowcases are actually changed between guests.