Aston Jember Hotel & Conference Center

Aston Jember Hotel & Conference Center recensioner

Aston Jember Hotel & Conference Center

Jl. Sentot Prawirodirdjo No.88, Telengsah, Jember Kidul, Kec. Kaliwates, Kabupaten, Jember Kidul, Kaliwates, Jember, East Java, 68131, IndonesiaVisa hotellinformation
Aston Jember Hotel & Conference Center
Aston Jember Hotel & Conference CenterAston Jember Hotel & Conference CenterAston Jember Hotel & Conference Center
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Gästrecensioner

9.2/10
Utmärkt
79 recension
Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.1
Service9.4
Renlighet9.3
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Alla recensioner(79)
Positiva recensioner(78)
Recensioner med foton/video(23)
Rent och städat(14)
Vänlig personal(13)
Utmärkt vistelse!(11)
Utmärkta rum(11)
Utsökt frukost(6)
Utmärkt läge(5)
Negativa recensioner(1)
Gästanvändare
Premier Deluxe-rum
Bodde på nov. 2024
Par
4 recension
6.5/10
Publicerades 30 dec. 2024
Excellent laundry service. The room we booked was listed as a non-smoking room on the application, but it was actually a smoking room. The man at reception told us that our request for a non-smoking room had not been received by the hotel and that the hotel did not have non-smoking twin rooms in the first place. We showed the non-smoking room listed on the Trip.com reservation page to the two representatives at the reception and they changed us to a family room with no windows. The room was non-smoking, but it smelled like cleaning chemicals, so we asked the front desk again the next day and the different receptionist assigned us a non-smoking twin room. The non-smoking twin room was very comfortable, but this whole process wore us down.
Översätt
Svar från boendet: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for sharing your detailed feedback about your recent stay with us. We truly appreciate both your kind words about our laundry service and the time you took to bring these concerns to our attention.We sincerely apologize for the inconvenience and confusion regarding your room type. It is disheartening to hear about the miscommunication regarding your non-smoking room request and the challenges you faced during the process. This is not the seamless experience we aim to provide for our guests, and we regret the frustration it caused.We are glad that we could ultimately accommodate you in a non-smoking twin room that was comfortable for your stay. Your patience and understanding throughout the process do not go unnoticed, and we are truly grateful for it.Your feedback regarding the initial room conditions and the smell of cleaning chemicals has been noted, and we are taking steps to prevent such occurrences in the future. This includes reviewing how room requests are communicated and ensuring accuracy in room listings on third-party booking platforms like Trip.com.Once again, we appreciate your honest review and the opportunity to learn and improve from your experience. We hope to welcome you back in the future and provide you with a smooth and enjoyable stay from start to finish.Kind regards,Wahyu Ari SaputroGeneral Manager
Gästanvändare
Deluxerum
Bodde på sep. 2024
Familj
1 recension
8.0/10
Mycket bra
Publicerades 5 nov. 2024
Clean room, good breakfast, lot of parking but location little bit far from city
Översätt
Svar från boendet: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for your feedback! We're delighted to hear you enjoyed our clean rooms, breakfast, and ample parking. We understand that our location is a bit away from the city center, but we hope the peaceful environment made up for the distance. We look forward to welcoming you back and providing another enjoyable stay.Kind regards,Wahyu Ari SaputroGeneral Manager
y4nn4
Deluxerum
Bodde på maj 2024
Familj
7 recension
8.0/10
Mycket bra
Publicerades 18 juni 2024
Quick check in and check out... Clean rooms and spacious.. There is minimart inside the hotel to buy all your needs. Good cafe and nice lobby too. Best in Jember...
Översätt
Svar från boendet: Dear Mrs. Janna,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our quick check-in and check-out process, as well as our clean and spacious rooms. It’s wonderful to know that you found our minimart convenient for all your needs and enjoyed the offerings at our cafe and the ambiance of our lobby.Your kind words mean a lot to us, and we're honored to be considered the best in Jember. We look forward to welcoming you back for another exceptional stay in the future.Kind regards,Wahyu Ari SaputroGeneral Manager
Gästanvändare
Deluxerum
Bodde på okt. 2024
Par
4 recension
9.0/10
Utmärkt
Publicerades 7 nov. 2024
the location is good and they have quite spacious room
Översätt
Svar från boendet: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for your kind review! We're thrilled to hear that you enjoyed our central location and found our rooms to be spacious and comfortable. Providing a relaxing and convenient stay for our guests is always our top priority. We look forward to welcoming you back and hope to make your next visit even more enjoyable!Kind regards,Wahyu Ari SaputroGeneral Manager
Gästanvändare
Premier Deluxe-rum
Bodde på apr. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 14 maj 2024
Room very good,clean and comfortable. Very quiet and relaxing. Meals excellent choice. Very happy with overall stay
Översätt
Svar från boendet: Dear our valued guest,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found the room very good, clean, and comfortable. It’s great to know that you appreciated the quiet and relaxing atmosphere, as well as the excellent meal choices.Your satisfaction is our top priority, and we’re thrilled to hear that you were very happy with your overall stay. We look forward to welcoming you back to ASTON Jember in the future.Kind regards,Wahyu Ari SaputroGeneral Manager
Wibowo Agung Prayugo
Premier Deluxe-rum
Bodde på jan. 2024
Affärsresenärer
34 recension
10.0/10
Enastående
Publicerades 1 mars 2024
Good service and clean places
Översätt
Svar från boendet: Dear Pak Wibowo Agung,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your experience with us! We're thrilled to hear that you appreciated our service and found our facilities clean. Providing excellent service and maintaining cleanliness are top priorities for us, and your feedback motivates us to continue delivering exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regards,Wahyu Ari SaputroGeneral Manager
silver family
Deluxerum
Bodde på mars 2024
Familj
6 recension
8.5/10
Mycket bra
Publicerades 17 apr. 2024
I think it's still the best hotel in jember, quite clean and good location.. but the bed quite small
Översätt
Svar från boendet: Dear Silver Family,Warmest greetings from ASTON Jember Hotel & Conference Center.We appreciate your kind words about our hotel and are glad to hear that you found our location convenient and our cleanliness satisfactory. Your feedback about the bed size is valuable to us, and we will certainly take it into consideration as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Kind regards,Wahyu Ari SaputroGeneral Manager
jjggintl
Deluxerum
Bodde på jan. 2025
Affärsresenärer
28 recension
9.5/10
Otroligt
Publicerades 2 mars 2025
nice hotel with good location
Översätt
Svar från boendet: Dear Our Valued Guest, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. It’s wonderful to know that our hotel is a great choice for families, and we truly appreciate your recommendation. We look forward to welcoming you and your loved ones again for another fantastic stay. Kind regards, Wahyu Ari Saputro General Manager
Anastasia A Winata
Deluxerum
Bodde på apr. 2024
Familj
8 recension
10.0/10
Enastående
Publicerades 15 maj 2024
best accommodation in jember ! recommended, all the staff is helpful
Översätt
Svar från boendet: Dear Ibu Anastasia,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your wonderful review! We are thrilled to hear that you consider us the best accommodation in Jember and that you found our staff helpful. Your recommendation means a lot to us.We strive to provide exceptional service and a comfortable stay for all our guests. It’s rewarding to know that our efforts are appreciated.We look forward to welcoming you back to ASTON Jember in the future. Thank you for choosing us and for your kind words.Kind regards,Wahyu Ari SaputroGeneral Manager
Aris
Deluxerum
Bodde på sep. 2023
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 22 okt. 2023
Sangat nyaman
Översätt
Svar från boendet: Dear Bapak Aris,Salam hangat dari ASTON Jember Hotel & Conference Center.Bapak terima kasih telah meluangkan waktu untuk memberikan ulasan yang sangat baik bagi perkembangan hotel kami. Kami sangat senang bila bapak merasa sangat nyaman ketika menginap bersama kami. Kami di sini senantiasa memberikan pelayanan yang prima bagi semua tamu. Kami harap bisa berjumpa kembali dengan bapak di masa mendatang. Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager
Gästanvändare
Deluxerum
Bodde på jan. 2025
Affärsresenärer
2 recension
9.0/10
Utmärkt
Publicerades 27 mars 2025
Good services
Översätt
Svar från boendet: Dear Our Valued Guest, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. It’s wonderful to know that our hotel is a great choice for families, and we truly appreciate your recommendation. We look forward to welcoming you and your loved ones again for another fantastic stay. Kind regards, Wahyu Ari Saputro General Manager
A Farisza21
Deluxerum
Bodde på mars 2023
Familj
1 recension
10.0/10
Enastående
Publicerades 30 apr. 2023
Ternyaman ❤️
Översätt
Svar från boendet: Dear Ibu Arlina Farisza,Salam hangat dari ASTON Jember Hotel & Conference Center.Ibu Arlina terima kasih telah meluangkan waktu untuk memberikan ulasan yang sangat positif bagi kami. Ulasan yang ibu tulis telah kami bagikan ke tim kami sebagai penyemangat kerja agar lebih produktif dalam bekerja. Semoga kedepannya kami masih bisa bertemu kembali dengan Ibu Arlina agar kami bisa memberikan pelayanan yang lebih baik lagi.Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager
santi
Deluxerum
Bodde på juni 2023
Familj
1 recension
10.0/10
Enastående
Publicerades 3 juli 2023
Mba Ajeng,Mas Faiz,Mba Sabrina…smua baik & snagat ramah…🙏🙏
Översätt
Svar från boendet: Dear Ibu Santi, Salam hangat dari ASTON Jember Hotel & Conference Center. Ibu Santi terima kasih telah bersedia meluangkan waktu untuk memberikan ulasan yang sangat positif bagi kami. Setiap ulasan positif yang masuk akan menjadi penyemangat kerja tim kami. Kami juga sangat senang jika ibu dan keluarga memiliki pengalaman yang menyenangkan selama staycation bersama kami. Semoga ke depannya kami masih bisa memberikan produk dan pelayanan yang baik bagi ibu dan tamu-tamu lainnya. Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager
Bobooo
Deluxerum
Bodde på juni 2022
Familj
15 recension
8.0/10
Mycket bra
Publicerades 20 juli 2022
Friendly staff, good service, clean room, food taste need improve
Översätt
Svar från boendet: Dear our respected guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Regards,SriyonoGeneral Manager
KTOPAN
Deluxerum
Bodde på mars 2024
Affärsresenärer
21 recension
8.5/10
Mycket bra
Publicerades 25 apr. 2024
Awesome Stay
Översätt
Svar från boendet: Dear Mr. KTopan,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your kind words! We're delighted to hear that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future.Kind regards,Wahyu Ari SaputroGeneral Manager