Holiday Inn Express & Suites Jenks

We had a wonderful time in Jenks Oklahoma. Plenty to do, super kind people from the time we stepped in at the front desk, to housekeeping. We even saw everyone, at, and was able to sit outside and celebrate 4th of July, with them!!!! Antique stores, the aquarium, the electric bikes and scooters... so fun.

Room is very clean, staff are friendly and accommodating, the sundries are life savers because we checked in late and I was too tired to go out and get something to eat. It's a good thing they have pretty good selection on their ready in 10 minutes meals. Will stay there again.

I genuinely have concerns for this property and hope it improves otherwise it will lose its flag. Most of the staff were fine but more concerned with their phones than any guest need. There are no vending machines in the building so the only cooler is at the front desk. The cooler only held Diet Coke and a couple energy drinks but no bottled water or other options available. The pantry didn’t have adequate options either. The desk clerk said the truck hadn’t shown up. When I managed select service properties I would go get what was needed for guests and to be inline with IHG brand standards. This property is not doing so. The only bright side was the breakfast lady that was funny and interacted with my kids. She was clean organized and energetic. If there were 3 or 4 other employees there with her mentality the operation would run better.

We took our granddaughter here overnight as a summer treat for her. The only 2 things she wanted to do was swim and have pancakes for breakfast. After checking in, we discovered that the pool was closed because of some problem and that the pancake machine was not working! We thought about checking out and going elsewhere , but we were just too tired at that point. This is a nice, clean hotel but please realize that it wasn't just a bed for us, it was the experience!

The hallway thermostat was set at 82 degrees. The room thermostat would not only not go below 71 at the time the room was entered for the evening, but it kept going up. The attempt to set the heat at 66 degrees did not work. The only relief was opening the sliding door in the morning to let cool air in. The heat in common areas was high on all floors.

Stayed two nights but left after nearly being attacked by the front desk clerk Donna Hall. The most disturbing experience we’ve had. We are part of the Oklahoma American Indian chamber of commerce. I’ll never stay here again. The tv didn’t work either. It was disgusting behavior.

Best breakfast compared to any other hotel I’ve stayed at. Clean and well kept. I stay at this hotel every year I’m in the area and I’ve never had a bad experience. The location is great as there is no main road close so no traffic to listen to. Beds are great. If I had to say one con is a few times I’ve stayed there finding the front desk staff has been challenging. I’ve had to wander around to try and find them and like most hotels it will be a nicer experience once hotels start offering more than just cable for tv watching.

We tried to check in and what is called a 3rd party booking site, messed it up. The desk clerk was very professional even after getting an earful from that site, on the phone. Praises to him for fixing that problem. Now to a continuing problem that I have with hotels lately. It seems when hotels are full, especially with kids, they run out of food on the serving line. There is usually one person doing this cooking ,they don't get help and get frustrated with this. Sorry, 20 years in food service has told me how to rectify this problem, instead of scolding the large group of guests,mostly kids.That is the way they take it. This is the 2nd hotel this this has happened to my family,this has to end if they want my business anymore. This is not standard policy. Remember there is Verbo and Air bnb. Besides I cook better then they do.

Seemed to be a bit older hotel, fans and etc. sitting around in the front lobby, likely due to the moisture from the excessive heat and humidity - safety. Interesting rooms ... not great cabinetry, vanity was tall! Beds were comfy and had the very nice expected HI Express bedding. Okay breakfast. Best part of the hotel is the friendly staff!