Gästanvändare
3 juni 2023
PROs: I reserved the Starlight room. I did not need a room that large, but I wanted a nice view, so I opted for what seemed to be an independent cabin with lots of windows. The room was very large. A lot of open space. The bed was comfortable enough. The bathroom was ok. Guests receive a large to-go box of fruit, muffins, granola bars, and yogurt for breakfast. The grounds are charming with staircases leading down to other apartments and some flowers and humming birds in between. The apartments are situated on the cliffs overlooking the Russian River. The wifi actually DID work while I was there. However, I only stayed one cold weeknight during the first week of April, and there were only a few other occupied apartments. CONs: When I arrived, it was dark, and I had a difficult time trying to find the office. I wandered around the grounds looking for a reception sign, but all I saw were other guests watching me walk back and forth in front of their windows like some weird Peeping Tom. Finally, I just knocked on someone's door and asked where I could find the office. I instantly felt the heat from the bright and cozy little Milky Way apartment warm my face as the door opened. The guests inside stated they had searched a bit for the office, as well. They advised me to get back in my car and drive further down the highway to the gas station on the other side of the road. The office was next to it. It would've been a 5 minute walk, but it was dark, cold, windy, and raining, so I drove. The large lodge /restaurant building looked both elegant and inviting, but it was closed. The lodge and dining area is closed for the foreseeable future. Only the reception desk is open during business hours. Keys and instructions had been left for me and I was able to get into my room, The Starlight. I was disappointed when a blanket of warm air did NOT hug my shivering bones when I opened the door. 😥 Instead, I stepped into a large, open, chilly room, so I put my things down and turned on the gas stovepipe heater, but.. it did not work. At all. And management must have known this because the handle for the gas line had been turned off (yes, I turned it back on and tried it again, but it still did not work), and a medium-sized space heater had been left in the apartment. The space heater was inadequate for such a large, open studio (600sq ft) with windows spanning across three of the four walls of the room. There was no cell reception in the area, but I was able to connect to the Wifi, so I tried calling the after hours phone number left in the welcome letter, but no one ever picked up even though it was only 6 or 7pm on a Thursday night. I then left a written message in Booking about the lack of heat, no one responded to it. When I checked out, the cheery receptionist asked how my stay was and I mentioned the lack of heat and how chilly it was in the room. He said they'd have to check that out. He seemed unconcerned, so I hope they fixed it.
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