Hotel Carlos V Jerez by Vivere Stays

Excellent customer service. Family owned and managed on site. Bicycle and smoker friendly. They treated me better than my own family.

Very average/poor stay. Noisy room at street level. Despite advertising, there is NO Wi-Fi in the rooms. Owner smoked inside reception area. OK location. Cheap.

First, the hot water ran out in the middle of the shower. I had to wait for over an hour for the water to be warm again. Second, the air conditioner in my room was loud as a tractor. Third, there was no wifi signal at all in my room. The staff also did not mention anything regarding the wifi and just assumed it wouldn’t matter. Last and the most important thing is the staff’s service. One of the staff, an older gentleman with white hair, was extremely hostile and aggressive when he was trying to charge me for a service I didn’t agree to upgrade for. He was yelling and smashing the table when I refused to pay for the false charge. They then turned into ******* with a completely fabricated story and tried to ask ******* to charge me twice for the same false charge. Also none of the staff speaks English or was willing to use translate app to communicate with me. Or they could just want to use this way to fool me since they know I don’t speak the language. It was a horrible experience. I highly recommend any traveller to stay away from this place. They will instantly make up rules that wasn’t written anywhere on the booking confirmation to get every possible euro out of you.