Golden Walls Hotel

This HOTEL is in a wonderful location in OCCUPIED East Jerusalem within easy reach of The Holy Shrines in and around the city walls. Opposite Damascus Gate for entrance to OLD CITY good public transport nearby. Good food service fair price .

The buffet and service are amazing. The rooftop has a great night view and you can order drinks and snacks. The hotel is clean and the service wonderful. You can't beat this location near the Old City and access to the Via Dolorosa.

Room had good size. We had 4 beds that were very comfortable. The magnifying mirror in the bathroom was a bonus. The linen and the towels were white and clean. The towels were changed everyday. Breakfast was very good with a lot of choices - salads, cheese, eggs, juices, good coffee, tea, fruits. Everything that you could eat in the morning was there. The food was fresh and well presented. The hotel and reception are at the first floor. No elevator until there. You need to climb with your luggage up. The windows were keeping the noise out of the room. The mini bar was very small. The closet was very spacious. All the people working in the hotel were very nice and ready to help you any way you needed. The hotel has all the space nicely decorated. The terrace on the roof was very beautiful. We did not try the dinner but I think that matches the quality of breakfast. It cost about 150 NIS/person. The bus terminal is around the corner. For Mount of Olives - bus no 255/275 can be taken from there. You need to purchase an electronic wallet to put on it at least 30 NIS. The card cost 5 NIS and can be purchased from a store near by. You can use it on any means of public transport. We took the train from Ben Gourion until to Yitzhak Navon and it was perfect- 20 minutes ride. If you do not heavy luggage you can take tram 1. From Damascus gate to the hotel there are about 450 m. But now the tram lines are being built in the area and the side walks are a little bit dusty.

Check-in was delayed. No explanation provided. Toilet constantly running. Toilet seat not fixed and broken. Attempts at fixing included removal of the button to engage the flush which was not re-connected until I called. Again broken. Told “we cannot do anything about it.” Management not focused on quality. Asked us to change rooms without any offer of help or concession. Fridge is cool, but does not keep items cold. Not very helpful to have a fridge at all. Light bulb in room burned out. Breakfast buffet included with our room rate, but with a single coffee maker and a full hotel, lines were at least a 20 minute wait time in the morning. People bumping into one another. Seating crowded. Cost of room is nearly that of a 5-star hotel at a 3-star (at best) facility. The one good point of this hotel is the proximity to holy sites. Otherwise, will not return or recommend.

Don’t go there if: 1. You would like to have a quiet night. Both outside and inside is very noisy, with people playing on the corridor; 2. If you rent a car – getting there is very difficult and parking there not easy; 3. If you expect advice – it took me two months and several tries to have them answer my question (the answer was that they will do nothing); 4. If you would like to have dinner – restaurant is closed and there is no other option available in walking distance. And neighborhood is not friendly or safe. For this price you can have many better options in the city, so my sincere advice – avoid this place

We stayed here twice on a coach tour - once at the start and once at the end. Rooms overlooking the busy road are noisy but OK with earplugs. The second room was on the first floor adjacent to the stairs overlooking the back, meaning there was noise from groups in the bar area but no road noise. However, people did not say up late. The room size was good for a city hotel. The location is excellent. Buffet-style food was acceptable although, like the other hotels we stayed in, hot dishes were not very hot.