Leonardo Hotel Jerusalem

Carpet at lobby are dirty. Facility and room are old and dirty like one star hotel. Reception tells wrong information several times like spa hour. Breakfast are not good Vent at air conditioner are full of dust.

The rooms & decor are really tired, scuffed & in need of repair/redecoration. I stayed for 5 nights as part of a group tour & my sheets weren't changed once - and not because I chose some green option. Reception rarely answers the phone so queries or even room service are a joke. I was ill for a few days so had to constantly get dressed and go down to reception in person for anything I needed or to ask any questions in person. I arrived around 9:20pm the first night and wanted to order a snack to my room and was told it was too late as the kitchen was closed and I should download the Wolt app, set up an account and order from them to be delivered to the hotel!!! I tried to book a spa treatment at the reception. They told me to go down in person as the Spa didn't answer the phone. I went down as instructed into the garage area and eventually found the spa behind an industrial looking services door, went in to find no-one there and the place looking like every treatment room had been used without being cleaned afterwards and simply abandoned by the staff so I rethought my intention and booked a spa elsewhere. Staff are generally quite indifferent. Would not recommend.

The hotel is not recommended, very dirty rooms, Old furniture bug on the , The food is not fresh, matters, electric wire open on the wall not safety, view , from window block, services is bad. We had stay their for weekend and it was disaster experience