Leonardo Hotel Jerusalem

Carpet at lobby are dirty. Facility and room are old and dirty like one star hotel. Reception tells wrong information several times like spa hour. Breakfast are not good Vent at air conditioner are full of dust.

No tiene piscina, la cama matrimonial que nos dieron fueron Camas pegadas, incómodas!

Ive stayed in worse hotels, I simply don’t remember when…. 12 hours to answer my request for towels in the room. 8 hours to answer my request for toilet paper. 7 minutes for reception to answer the phone. The used plates on the dining room tables are almost never cleared, necessitating diners to remove plates continually. Not recommended - this place needs a serious management course in how to run a hotel properly 🤮

Hotel has a nice, superficial appearance, inside and out. Public spaces are nice. It is also an 8-minute walk to the Damascus Gate entrance to the old city. Good sized guest room, clean and comfortable. Nice amenities. Poor download WIFI and almost no upload at all. Hotel could use a good refresh- an older place that cosmetic changes do not cover up the poor maintenance and aging of the property. Few restaurants around the hotel but there is a cluster of them about 7 minutes away, including Cloves, Azka, and Grill House, all very good to excellent, and from upscale to neighborhood-type. One note: hotel filled with children yelling and screaming in their rooms, hallways, and public areas. For older adults, this is quite annoying. Parents did not attempt to control their children.

The rooms & decor are really tired, scuffed & in need of repair/redecoration. I stayed for 5 nights as part of a group tour & my sheets weren't changed once - and not because I chose some green option. Reception rarely answers the phone so queries or even room service are a joke. I was ill for a few days so had to constantly get dressed and go down to reception in person for anything I needed or to ask any questions in person. I arrived around 9:20pm the first night and wanted to order a snack to my room and was told it was too late as the kitchen was closed and I should download the Wolt app, set up an account and order from them to be delivered to the hotel!!! I tried to book a spa treatment at the reception. They told me to go down in person as the Spa didn't answer the phone. I went down as instructed into the garage area and eventually found the spa behind an industrial looking services door, went in to find no-one there and the place looking like every treatment room had been used without being cleaned afterwards and simply abandoned by the staff so I rethought my intention and booked a spa elsewhere. Staff are generally quite indifferent. Would not recommend.

Hotel staff was very friendly. The hotel was clean and modern. Comfortable, large rooms. The dining room buffet was excellent, large selection of salads, entrees, vegetables and desserts. Would highly recommend.