Grand Court Hotel

An elegant hotel, from the lobby to the room we were staying in, i loved the design, colours, lights .. The staff were very nice, the bar was very good. Good drinks. There was a bartender called ‘nadim’, very professional. The food was good, with a lot of choices. I recommend..

I ordered 17 rooms for a celebration of “ Shabbat hatan “ what a great service of the workers at the hotel they fulfill all my needs, food was great, the pray halls was ordered for us , the pool was fantastic, room were clean and tidy , from the first call to staff it was so helpful and arranged

The room was dirty,the carpet was wet,the lavatory door lock didn't work(and as a woman you want your privacy),the room smelled of smoking and when we complained about it they sent someone who put air freshener (while we had DND on the door-they came in when we were out with a DND sign),the food was heated and not warm,the orange juice was like coloured water,You can't have coffee and cake in the lobby , no room service, if you wandidn'buy drinks while having dinner you have to go to the lobby and order it(bought from outnice.and took it with me in the end cause couldnt be bothered) I do enjoy giving positive feedback but I have to admit my husband and I didn't enjoy a bit,you pay money and you don't get the proper deal for it in return. The staff was quit nice.

Nice big hotel. 3 minutes walk to the light train. Good breakfast. Small pool filled with kids.

Real close to the old city only need more flexibility on the swimming pool time they closed it at 6.pm

If someone is so unhappy to stay in this hotel, be warned to expect nothing at all from the staff. My checkin was accomplished by a girl in a steady bad mood; asked about finding some restaurant nearby she just showed me the door and told me to walk around. There was no water in my fridge, hence I called room service to order 2 bottles costing ILS 20 each. Only one was fetched but before bringing the second I had to pay, in cash, in advance. A ILS 50 was produced by me and the guy told me to wait for the order and the change. Another guy brought the water and was just leaving when I asked about the change. He said that no change was owed and a tough argument took place taking more than half an hour to be solved. Communicated about the issue the bad tempered recepcionist just heard as it seemed routine. During breakfast the guy in charge with the eggs was frying omelettes talking through mobile phone with no breake and paying no attention to the hosts orders. It looks like all the staff is aloof with hosts needs and rudness is the rule. If one doesn't care about being treated like dirt, that's the right place