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Verifierade recensioner
Läge och interiör9.7
Bekvämligheter9.5
Service9.6
Renlighet9.6
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Alla recensioner(4754)
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Elegant miljö(1179)
Vänlig personal i receptionen(443)
Utsökt frukost(436)
Utsikt över trädgården(426)
Nära naturskönt område(358)
Snygg design(307)
Har faciliteter för barn(63)
Utmärkt pool(42)
Negativa recensioner(35)
Elaine510
Liu Yi Family Room
Bodde på sep. 2024
Familj
2 recension
9.5/10
Otroligt
Publicerades 2 nov. 2024
Location was perfect. Inside scenic area
Next to entrance. Free entry after 5pm. Room was great! Breakfast buffet spread could be better. Not much varieties. Check in process abit slow due to only one worker at reception. Overall great stay! Would def come Back again!
Översätt
Svar från boendet: Dear guest, hello! Thank you for sharing your stay experience amidst your busy schedule. Your satisfaction is our greatest encouragement! Looking forward to your next visit! Wishing you a happy and healthy life!
Gästanvändare
Elegant Queen Room
Bodde på mars 2025
Familj
2 recension
10/10
Enastående
Publicerades 7 apr. 2025
We stayed 1 night. The hotel is very quiet, nice and clean, the staff is very kind. We will come back.
It’s easy to reach, few meters from North entrance and 5mn walk from main canal and one of the pier to do the cruise tour
Översätt
Svar från boendet: It's our honor to serve you, and we look forward to meeting again in the near future!
Jamie00
Selected Courtyard Double Room
Bodde på feb. 2024
Par
6 recension
10/10
Enastående
Publicerades 17 mars 2024
The initial courtyard room was not satisfactory as it was noisy. However, upon feedback, Ms Cai was proactive in quickly moving us to another room that was nice. Reception by the two ladies was friendly. Service by Ms Cai was especially warm. She also helped with my luggage after checkout and accompanied us to our car at Xitang’s gate. The bed was very comfortable. The hotel is located in a convenient and accessible location, just slightly away (a short walk) from the main thoroughfare so it was peaceful. We will not hesitate to stay here again :)
Översätt
Svar från boendet: It is our honor to serve you, and we look forward to your next visit in Xitang!
Cclooklook
Elegant Queen Room
Bodde på feb. 2024
Par
6 recension
8.5/10
Mycket bra
Publicerades 17 mars 2024
The room is nice, location is good. The only issues is not tourists friendly. As there no phone in the room. Hence if u are international tourist may face issues to get the reception and connecting to their wifi is horrible.
As said no issues for rooms, location and service staff. Just that not tourists friendly where you bring elderly pax and no phone to connect with ppl in other room and wifi connection also and issues.
Översätt
Svar från boendet: We are very sorry that we were unable to reach your check-in experience. Due to the rule, the WiFi in the room needs to be verified and logged in with a domestic mobile phone number. We have contacted Telecom Xin Company to communicate and resolve the needs of international guests! Thank you for your insightful evaluation. Welcome back!
Gästanvändare
Elegant Queen Room
Bodde på maj 2024
Ensamresenär
1 recension
9.5/10
Otroligt
Publicerades 1 juli 2024
Very nice hotel... well located, inside the walls of the histroic water town, but in a quiet part, away from the hustle of the crowded streets.
Room was clean and easily large enough.. with good lighting and private toilet/shower, and daily room service. The buffet breakfast, included in the room price was very good.
I speak no mandarin; so I had to communicate with the reception/front desk staff using translate on phones.
The front desk staff were wonderful... cheerful, helpful. They went to great lenghts to explain to me how to obtain and buis ticket to Shanghai, where to catch the bus and so on... also the same staff were extremely helpful with day to day questions.
The only strange or negative thing is that when shown the room, it looks wonderful as it includes a small private verandah with table and chair. However, there is a fixed wire screen preventing the inhabitant from accessing the room's verandah... kind of strange and certainly a negative
Översätt
Svar från boendet: Dear guests, hello! Thank you for your support and recognition of Xitang Guangnian Hotel. Welcome to visit again. Wishing you good health and a happy family!There are screen doors in the room to prevent mosquitoes and insects from entering the room. To exit the balcony, you need to manually open the screen doors!
adirkze
Elegant Queen Room
Bodde på maj 2024
Par
5 recension
10/10
Enastående
Publicerades 21 juni 2024
This was such a beautiful hotel! Located inside the ancient town (about 1 min walk from the north gate), with stunning grounds and room. We also had a private balcony with a comfortable swing seat! Breakfast was delicious (Chinese style obviously) and all the staff were extremely accommodating. Would highly recommend this place and want to return again!
Översätt
Svar från boendet: Dear guests, hello! Thank you for your support and recognition of Xitang Guangnian Hotel. Welcome to visit again. Wishing you good health and a happy family!
Rijesh
Elegant Queen Room
Bodde på mars 2025
Familj
11 recension
10/10
Enastående
Publicerades 13 apr. 2025
The staff are well helpful
Översätt
Svar från boendet: 親愛的賓客,您好!感謝您於百忙之中分享入住體驗,您的滿意就是對我們最大的鼓勵!期待您的再次光臨!祝您生活愉快,安康!
Anonym användare
Elegant Queen Room
Bodde på feb. 2024
Affärsresenär
33 recension
10/10
Enastående
Publicerades 17 mars 2024
Beautiful traditional style hotel. Its massive. Room was nice and comfortable, good size and had a big balcony as well. Its In the xitang town so very easy to walk around the ancient town. Highly recommend it.
Översätt
Svar från boendet: Thank you for your insightful evaluation and enthusiastic recommendation! Wishing you all the best and welcoming you back!
chengann tan
Elegant Queen Room
Bodde på dec. 2023
Par
10 recension
10/10
Enastående
Publicerades 23 jan. 2024
Best hotel at Xitang scenic area. Modern and beautiful. Better than the photos. Nice breakfast too. Very friendly service staff
Översätt
Svar från boendet: 親愛的賓客,您好!感謝您對西塘光年酒店的支持與認可!期待您的再次光臨!祝您2024年吉祥如意,平安喜樂!
Xinsuisuoyuandezuozuo
Selected Family Room - Courtyard-View
Bodde på mars 2023
Reser med vänner
8 recension
8.0/10
Mycket bra
Publicerades 16 juni 2023
环境:OK
服务:nice
设施:well
卫生:clean
Översätt
Svar från boendet: 親愛的賓客,您好!感謝您選擇入住西塘光年酒店,顧客的滿意就是對我們工作的最大認可,我們一定會再接再厲服務好每一位顧客。期待您的下次光臨,如果您對我們酒店的工作還算滿意,記得下次給五分鼓勵哦!祝您生活愉快,萬事如意!
Svar från boendet: 尊敬的賓客,您好!看了您的評論,酒店管理層特地去做了詳細的調查:1、您入住是與前台溝通升級個好一點的房間離店時給五分好評,原訂單是基礎的風雅大床房,升級為春秋陽台大床房;2、床單確實是酒店的問題是有破洞不是污漬,這邊已經責令客房部加強培訓與管理;3、關於房間內部設計問題,這個確實看每個人的感受了,但是不影響基本的使用。床頭兩側的燈不是壞了而是因為有電流聲影響客人晚上休息所以全部斷開了,這個工作人員沒有説明確實是我們工作的失誤。4、酒店因仿古設計房間內沒有配備電話這個房間詳情是有説明的,前台也加了微信,可以24小時與前台聯繫,也可以手機撥打我們前台的電話,不存在有問題需要前台與房間來回跑;5、酒店好評為由給客人免費升級,難道不是雙贏的好事嗎?客人實實在在得到了升級,如同這次事件一樣是否給好評的權利還是在客人方,入住期間有問題還是可以同樣反饋您客觀的入住體驗,酒店也不會因您客觀反饋再加收升級的費用。6、對您不好的入住體驗再次表達誠摯的歉意!