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Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.6
Renlighet9.6
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Utsökt frukost(383)
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Negativa recensioner(74)
Jefferson Rogers Pereira
Superior-dubbelrum
Bodde på mars 2025
Affärsresenärer
7 recension
9.5/10
Otroligt
Publicerades 12 apr. 2025
Even faced some challenges from our stay, all Enlux’s team had been present, kindness and attentive. Special thanks for Alex that received our claim and immediately solve the problem.
Enlux is a great hotel, with great members, you will enjoy your stay since you arrive there. There are great restaurants and breakfast. If you will stay there, enjoy the breakfast food and view.
If you are foreign and would like some support in you stay, I believe that Enlux’s team can help you.
Översätt
Svar från boendet: Dear guest, thank you for staying and enjoying our hotel! As you said, all of our staff uphold the spirit of excellence, and through our careful care for each guest, we create a happy and unforgettable memory of being in a foreign land. Because of the sincere support of countless customers, we will continue to work hard to continuously improve the quality of products and services. We appreciate your support and recognition. Looking forward to your visit again! Wish you a happy life!
Gästanvändare
Standarddubbelrum
Bodde på jan. 2025
Par
8 recension
9.5/10
Otroligt
Publicerades 25 feb. 2025
Hotel is strategically located not too far from Daming Lake scenic area. Lots of restaurants walking distance to hotel and Starbucks is just 5mins walk. Front desk staff are friendly and helpful. The only problem we had was the room heating was too hot and the A/C set to cold did not help.
Översätt
Svar från boendet: Thank you very much for your review, and I'm glad you expressed your satisfaction with the location and surrounding facilities of the hotel. Regarding the discomfort in the room temperature, I am deeply sorry for the trouble. Please allow me to assure you that we have taken immediate measures to adjust the air conditioning temperature, and will add a service of temperature control anytime and anywhere. Sincerely apologize for the inconvenience. Please have the opportunity to provide us with valuable advice to optimize our services when you stay again. Looking forward to creating a more comfortable stay for you next time. Thank you again for your feedback.
Ji Fang
SUPERIOR RUM, 2 enkelsängar, utsikt över staden
Bodde på dec. 2024
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 5 feb. 2025
This is my second time booked this hotel, I love the cleanliness and the space and the friendly staff. Walking around in the central city is so convenient, few minutes to the new Han Meilin art gallery is amazing and the famous Bao Tuquan . I also like walking to the Quancheng Rd , many shopping stores restaurants and cafe at HengLong .
Översätt
Svar från boendet: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again Enlux ~
Gästanvändare
SUPERIOR RUM, 2 enkelsängar, utsikt över staden
Bodde på sep. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 14 okt. 2024
Very caring, helpful-room very clean breakfast wonderful,
gorgeous views with Great location, wonderful
Översätt
Svar från boendet: Dear guest, thank you for your review of our hotel. We are very pleased with your recognition and we are always committed to providing the best service and comfortable stay for every guest. Your satisfaction is our biggest driving force, we will continue to work hard to improve the quality of service, looking forward to your visit again. Thanks again for your comments!
Keshin
Superior-dubbelrum
Bodde på aug. 2024
Par
21 recension
10.0/10
Enastående
Publicerades 3 okt. 2024
Great overall experience. Hotel is conveniently located, attached to a great mall and a stone throw away from others. Staff were pleasant and very accommodating.
Översätt
Svar från boendet: Dear guest,thank you for your wonderful evaluation and support! We are pleased to know that you are highly satisfied with our location and service. Your approval is what keeps us moving forward. For the convenience of large shopping malls, we are planning to add more through routes to make your shopping experience even more convenient. Regarding helpful employees, we communicate your praise to them and use this positive feedback as an incentive. Your valuable opinions are very important to us, please feel free to give us feedback on your needs or suggestions, and we will wholeheartedly create a better stay experience for you. Thank you again for your stay and compliments!
Aldie Nusa Putra
SUPERIOR RUM, 2 enkelsängar, utsikt över staden
Bodde på feb. 2024
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 12 mars 2024
Wonderful experience staying here. The staff's very friendly, especially Luna, Abby, Julie and all of them. Room is very clean. Facilities are great! Would recommend staying here if you are coming to Jinan.
Översätt
Svar från boendet: Dear guests, thank you for choosing Enlux hotel. Adhering to the service concept of sincere hospitality, we are committed to providing you with a comfortable and convenient stay experience during your journey. Thank you very much for your recognition of the Grand Hotel staff, we will convey your praise to the staff, this is our biggest motivation to continue to move forward! Thank you again for your stay and look forward to seeing you again.
Arancibia
Superior-dubbelrum
Bodde på dec. 2023
Affärsresenärer
7 recension
10.0/10
Enastående
Publicerades 24 jan. 2024
Pretty good hotel. Temperature very comfy at everywhere. I didn’t check the breakfast. Meria gave me a Chinese new year gift for my door. Very nice people. Recommended.
Översätt
Svar från boendet: Dear guest, hello! Thank you for choosing Enlux Hotel. We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Grand Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again
Ralph
Superior-dubbelrum
Bodde på maj 2024
Par
21 recension
10.0/10
Enastående
Publicerades 21 juni 2024
Very nice hotel and very friendly staff. Rooms are very good and the view from the 49th floor revolving restaurant while having a tasty breakfast is a one more very good reason to stay there.
Översätt
Svar från boendet: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, always ready, welcome you to come back at any time, look forward to meeting you again
Romka*
Family Interconnecting Room With Two Bedrooms
Bodde på maj 2024
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 14 juni 2024
Very nice stay, the front desk staff was very helpful and assisted us with every need. Thanks to Marie and her colleagues. We got here after hiking to mount Tai'an and was the best choice to recover.
Översätt
Svar från boendet: Dear guest, hello! Thank you for choosing to stay in Enlux Hotel and share your feelings of stay, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, thank you again for our hotel recognition. Looking forward to your visit again!
Gästanvändare
Deluxerum i queensize
Bodde på nov. 2024
Ensamresenärer
12 recension
7.5/10
Publicerades 9 jan. 2025
Acceptable but there are better choices
Översätt
Svar från boendet: Dear guest, thank you for choosing our hotel. We are very sorry for not being able to provide satisfactory service, we deeply feel responsibility and regret. We are committed to positive improvement and strive to improve the service. When you visit again, please consider giving us the opportunity to show our excellent service again. Your satisfaction is always our unremitting pursuit of the goal. Thank you for your valuable feedback. Thank you.
LAW A
Superior-dubbelrum
Bodde på mars 2024
Par
44 recension
9.0/10
Utmärkt
Publicerades 13 apr. 2024
The hotel had no or faulty air-conditioning, making the stay uncomfortable.
However, the Counter staff, including the Manager, were very friendly and had rendered helps to provide us with portable air-conditioner unit and fan.
Översätt
Svar från boendet: Dear guest, thank you very much for your feedback about our hotel. We value your comments and suggestions and appreciate your recognition of our staff.We apologize for the air conditioning problems you experienced during your stay at the hotel. We have taken a series of measures to address this issue, including replacing equipment and strengthening maintenance. We guarantee that this problem will not happen again in the future service.At the same time, we are very grateful for your kind words to our staff. Our staff is always committed to providing the best service to our guests and making them feel the warmth of home. We will continue to strive to provide better service and experience for every guest.Thank you again for your feedback and we look forward to seeing you again.
Andaloo
Deluxerum i queensize
Bodde på aug. 2023
Familj
23 recension
9.5/10
Otroligt
Publicerades 21 sep. 2023
The staff at the door and in the lobby were fantastic. They upgraded our room. big, comfortable. breakfast in the revolving restaurant on the top floor was great. parking in the basement was a bit tricky tho.
Översätt
Svar från boendet: Bonjour!Thank you for choosing Sofitel Jinan Silver Plaza Hotel.Thank you very much for your recognition of the Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again at Sofitel. Merci! Guest Experience Department
bonchecito
Superior-dubbelrum
Bodde på jan. 2024
Familj
27 recension
10.0/10
Enastående
Publicerades 2 mars 2024
The two managers Isabel and Maria were hospitable, attentive, and considerate. While it’s no longer a Sofitel Hotel, the rooms are comfortable, clean, and breakfast options are varied.
Översätt
Svar från boendet: Dear guest,Thank you for choosing Enlux Hotel as your accommodation choice during your recent stay in Jinan, and for taking the time to share your experience here.We were very pleased to read that you appreciated the attentive and considerate of our staff Isabel and Maria. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.Your kind words have been passed on to our teams and particularly to Ms Isabel and Maria who made your stay a pleasant one. This will certainly motivate them to keep up the good work.We all look forward to welcoming you again on your next visit to Jinan.Yours sincerely,Amy Liang
BKGreen90
Deluxerum i queensize
Bodde på dec. 2023
Familj
16 recension
10.0/10
Enastående
Publicerades 6 feb. 2024
It was a great stay in an excellent location. Good selection of restaurants in the area.
Översätt
Svar från boendet: Dear guests, thank you for choosing Enlux Hotel and the support of the hotel and the recognition of all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again at Enlux!
Terrycho
Rum Executive Queen
Bodde på maj 2023
Affärsresenärer
10 recension
10.0/10
Enastående
Publicerades 22 juni 2023
This hotel is amazing..very clean and all staff are kind and very friendly. Also food are really good and delicious. Especially it is 5 stars but price is best of best. Highly recommended.
Översätt
Svar från boendet: Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,