Acacia Snowy Motel

The motel is 1.5 km from the town centre but an easy walk. The on site Pizza and noodle restaurant is only open till 8pm but the food smelled great. We chose to eat in town. One issue is that the motel uses contactless check in and sends a pin code for you to access your room key on arrival. Unfortunately Trip.com and other third party sellers provide a generic email and phone number so you don't get the text. I contacted the help number on arrival and it was sorted, but in this area Trip needs to do better. I have had the same issue in Hawaii.

Property is really old and you will end up seeing spots on bedsheet too. No idea why the hotel is not changing furniture or spending on bedding.

Rarely write reviews, but Customer service is -10. I travel a lot, but so far that's the worst experience I had. Extremely rude. I will never stay here again and 3.8 is fake star rating. It should be below 1. Don't stay with family or alone. Just not worth it.

Room is comfortable and big.

Easy accommodation for a single night to go skiing with my kids. All accom in Jindy is expensive, this was fine. Warm and comfy wide open plan single room. Short drive in to Nuggets, or a longer walk. Good access to Kosi Rd via Barry way roundabout.

I’m a seventy y o and use wotif for many years ,I mistakenly book on day earlier .Wotif staff said they can easily fix my mistake. One week later a text arrived stating ACACIA was not answering the call.I rang Lean at Acacia direct ,Wotif had not contacted and dedicated $379.05 from my account on the21May. I have only had good experiences in the past,I hope this didn’t happen to a I