Naga Hotel

What truly sets this hotel apart is its exceptional service. From the moment we made our reservation, we were assigned a housekeeper who promptly arranged for our pickup at the train station. Several staff members went above and beyond to ensure we had a memorable stay, including Xiao Bai, our attentive housekeeper, as well as Mr. Li, Mr. Liu, Mr. Mao, and Mr. Tang, who provided outstanding transportation services between hotels, train stations, and local attractions. A special thank you to the lady who kindly offered laundry service, and to Fei Yan, who gave us an insightful introduction to Xishuangbanna, its people, cultures, nationalities, and cuisine. We are deeply grateful to all of you for making our experience truly remarkable.

We stayed here for 2 nights, the hotel’s local is great, just right next to the night market, very easy to find something to eat. The room is clean, service is great. We love it!! Xiaoyao

great cation close to night market. comfortable beds i. spacious twin room

Very good location, as it is near the entrance of the busy area, away from the loud noises of the bustling commercialised attraction.

Staff are extremely friendly and helpful. We enjoyed the gym and pool facilities. Xiao Wu helped us with the luggage as soon as we checked in the hotel

Absolutely fantastic experience. The room was incredibly high-tech with face-unlock doors, a projector for watching movies, automatic blinds and a toilet straight out of a spaceship. There was even a comprehensive clothes washing service that meant we would come back to our room to find everything dry and neatly hung up. The breakfast was much better than the average hotel buffet with plenty of fresh fruit and a wide variety of mainland dishes as well as a few local dishes. Every single member of staff was willing to go to great lengths to help us regardless of the request. One evening after myself and my partner were injured in an ebike accident (be careful on those roads!) I was badly grazed in several places, showed up to the hotel covered in blood and dust. One member of staff dived behind the counter and produced a box of antiseptic swabs and plasters. Realising these wouldn't be enough for the size of the wounds he escorted us to a walk-in centre using the hotel transport shuttles and accompanied us inside. After being turned away (they didn't treat injuries) the hotel shuttle drove us to a pharmacy and waited outside while we were talked through the available options (bandages, disinfectants etc) all the while telling us personal stories of e-bike related misfortune. That's just one of many examples of outstanding service, truly impressed.