Pullman Xishuangbanna Resort

We were very pleasantly surprised by our stay. The hotel was very nice, good facilities for kids, nice big rooms, decent food, and good service.

We have been visiting the Pullman Resort during our Golden Week Holiday. The hotel was quite empty despite the festival season. We also know the Pullman in Sanya Bay well and were somewhat disappointed of the one in Xishuangbanna. Overall, the hotel was way too expensive for the provided quality and services, we cannot recommend it. Pro: The hotel has been a nice choice due to its rooms in good conditions but nothing “special”. + The location is a bit outside of Jinghong - so it’s quiet and green, you can do nice small walks in the area of the resort + Since it wasn’t full, you could easily get some space during breakfast + The breakfast was quite nice (but monotonous after 3 days). + Very nice of the breakfast staff: in the last morning they provided us some bacon since the children were looking for it Cons: General: - The service level was not good at many places of the hotel: - No English speaking staff in the hotel. Especially at the reception it’s a big disadvantage - No shuttle service to public spaces - In the area are not many shops or restaurants and at least many were closed during our stay (maybe because of Golden Week) - The outside breakfast area is not nice and you are more or less forced to sit inside due to pest control during morning - The intensity of pest control was terrible; every day they sprayed somewhere in the hotel chemicals. During the morning the garden was fully covered in smog of chemicals and you cannot go outside; even inside the breakfast area you could smell it; one day in the afternoon the entrance street to the street was fully covered with smog and it was almost impossible to walk through there, due to pest control the whole garden is literally dead, don’t expect nice butterflies or dragonflies - it’s all gone (see the first picture) The pool service is poor for many reasons: - You cannot order any food or drink at the pool; - They don’t have any seat mattresses/cover, you have to sit on the blank chairs - The number of seats at the pool is very limited, even when the hotel was not full, not every person could get a seat - The sunshade umbrellas are useless as they cannot be moved or changed and their direction does not protect well against the sun - The requirement to wear a swimming cap is strange and everyone needed to buy one… Overall: We cannot recommend the hotel for higher price, if you get it for low price it’s a good deal but look for some alternative if you can.

Beautiful hotel. Very comfortable room and the bed was amazing. Perfect as a solo traveller. Good range of breakfast choices and very helpful dining room staff. Communicated through messaging and translator app. Cara Yu the lobby manager was very helpful. Jack Huang in the restaurant explained all the food choices on offer and explained the specials. His English was very good. Pool area beautiful and the water was clean. Whole area is well maintained and pool staff were helpful and polite. Did not use the hotel bar but made use of room service, which was prompt.