Four Seasons Fairytale Hotel

Besides the location, this hotel is a nightmare . No customer service at all, when ask about Jiuzhaigou County information the skinner lady said it on the wall. I ask again if there is a must see part or which part is nicer, her response was, I don’t know what the big deal that tourist love it so much, for me it’s not nice 😮 wow what kind of customer service is this ? She is in the wrong career . The bathroom is applauding, dirt, shower door has no handle / broken, as soon as you on the shower the bathroom flooded. The lady said if you need room cleaning let us know. So we let them know but when we got back, all the room service did is change the towels, the rubbish was not clean or taken away, bed was not done accept towel. In trip.com add all the room say no smoking but when we walk into the room it stinked and there is an astray in the room. It’s a real let down. Feel free to view the photo after room cleaning. Felt bad to provide such review but truth need to be told

I stayed here for three nights. It's a great accommodation for anyone visiting Jiuzhaigou. The staff helped me with everything and were very helpful.

The hotel is easy to find, not far away from Jiuzhaigou entering. Room is clean, no problem about hot water and heater is working very well. But they didn’t fill toilet paper so we use facial paper instead. Anyway, it’s worth for everything! Price, location and reception can speak English. She help us to find parking spot for the way back. I recommend this hotel.

It was nice place. Near the Jiuzhaigou entrance. And room condition was good

This hotel is about a 20 minute walk to Jiuzhai National Park. The room was warm but the shower had no hot water.

Overall, it is worth the price. I can’t ask for more. The room is clean and the staff is very helpful. There’s many restaurants, milktea and supermarkets nearby, just walk around. There’s also a bus stop in front of the hotel which is 2 stations away from Jiuzhaigou entrance. I would recommend this hotel for budget travellers