Courtyard Hotel Rosebank

The Courtyard Hotel was a great place to stay during our time in Johannesburg. We booked the suite for 4 people and there was plenty of space for all of us to keep our stuff and even a small kitchenette. There was round the clock security and a gate which made us feel safe and secure. In addition the staff was very helpful and attentive.

Much as it considered a business stay hotel I rate CY Rosebank highly as a holiday stay hotel as it scores 100% in all 3 areas I look at when considering a place to stay ie a) customer service ; this is excellent especially the team at the reception right from booking, during your stay and to check out ; very friendly and always going the extra mile ; b) food ; a good variety on the breakfast menu c) infrastructure ; rooms well laid out and aptly furnished (not too much clutter) ; private yet public spaces ; my favourite is the lounge,

The service is non existant. No one answerred the "preferred" whatsapp messages or calls for 2 hours and there is no other way to contact reception as there are no phones in the room. The only place the aircon cools is 30 cm RIGHT in front of it and then it only works for 5 mins and swich off for 15. Then there is the mini fridge from 1950 that is producing so much heat you can cook your breakfast on it. One look inside the fridge, you can see the ice has completely coverred the freezer compartment, it clearly is not maintained. After finally getting hold of reception, the security guard was called to inspect the aircon. Could not get it working any better either. The room is uncomfortably hot in this hot weather. The espresso machine has not been cleaned in years and i am sure one will get violently ill if you had to use it. I was offerred another room upstairs, as it was safer??? to open the windows and get natural air in the room as the aircon is still as weak in all the rooms apparently. I would not recomend Courtyard Rosebank to ANY person under any circumstances as it is uncomfortable, ill equipped, no maintenance staff and no working aircons(which ironically was the reason i booked this hotel as the other suites in the area had no aircon). Maybe City Lodge Group should renovate this aging hotel and get proper working equipment and give their guests some value equal to the room rate they charge.