Courtyard Hotel Rosebank

It's giving more 3 than 4 stars? Customer service poor. Holiday Inn was full so this was a close alternative. Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆 Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters. Next time I'll go elsewhere. They're not customer focused enough for me.

Need some ventilation in the suite bedroom but overall good location and restaurant.

Much as it considered a business stay hotel I rate CY Rosebank highly as a holiday stay hotel as it scores 100% in all 3 areas I look at when considering a place to stay ie a) customer service ; this is excellent especially the team at the reception right from booking, during your stay and to check out ; very friendly and always going the extra mile ; b) food ; a good variety on the breakfast menu c) infrastructure ; rooms well laid out and aptly furnished (not too much clutter) ; private yet public spaces ; my favourite is the lounge,