Hallmark Regency Hotel - Johor Bahru

Great stay Room 5/5 Old but really clean Sound 3/5 Less sound proof Location 5/5 KSL Mall is nearby with foodcourt around Service 5/5 Amazing staff to deal with

The hotel was near the KSL mall. Although we were prohibited to have a durian in this hotel, the durian store only took us 10 minutes walking from the hotel. We're having like ike 10KG kg of musang king durian at the durian store at KSL market and come back to sleep happily. What a beautiful moment!

We booked a family room for 4 pax, check in without any issues, room is quite clean and tidy. Location is just beside Grand Paragon and mine of walk to Ksl w lots of cheap staffs and eateries... Area of improvement: Aircon not as powerful, need to wait a while b4 cooling the whole room

It is a decent budget hotel with good service. They upgraded us from a Deluxe Double to a 4-pax room, which was a pleasant surprise. The sahur breakfast had rice, two dishes, soup, porridge, and free-flow drinks, but a buffet would be better—some guests may not eat rice early. Check-out was strict, only extended to 12:30 pm. Overall, a reasonable stay with minor inconveniences.

Good location, price good but sometimes hotel quotes unusually high make it unfavorable.

This is a comment based on my recent visit on June 8, 2025, the room 303. There was no issue on the previous visit. As soon as we entered the room after check-in, what we noticed was the long hair falling on the floor of room and toilet. It looks like the room was not properly cleaned after check-out. Secondly, the toilet bowl cover is smaller than the bowl and moves to and fro when sitting on it. It feels inconvenient. Management is advised to find and replace its correct model or size. Thirdly, the hand shower mounted on the bathroom wall likes to slide downward from the desired height along its rail. It is something like the microphone on Oscar stage, the longer you use the shorter it gets. And there is no control of shower turning toward the wall slowly instead of spraying the user as it is not tigh enough to hold required direction. Because of those matters, my wife was kept saying she wont visit Hallmark again. I was not intend to write this review, that's why I did not take photos. But I did because the review mail is inside my inbox and I want Hallmark Regency to be more successful. Hope the Hallmark will fix the issue ASAP not to revceive similar review.