The Bess Homestay

Despite being doubtful for the lack of reviews at the beginning. It truly changed my impression after staying there especially after seeing the sea view. Service and hospitality were top notch and efficient despite the language barrier. My only complaint is the lack of kitchen utensils but overall it's only a small matter and will definitely come again.

We are so gratefull to stay in this unit All are perfect for the facilties. Good clean apartment well maintain also, the location also very startefic and close to ciq The contact person also very helpfull, many food and cafe so we can buy food not far from apartement. Going to stay again future thanks lynn and trip.com

Fantastic place to stay! The environment is beautiful and peaceful, and the location is convenient yet quiet. It’s perfect for a relaxing getaway. The only area for improvement is the WiFi, which is a bit slow in the bedroom but works fine in the living room. Overall, the stay was very satisfying and absolutely worth the price!

Very very good! This unit exceeded our expectation! My photos taken after our stay, sorry it doesn’t do much justice because my young kids didn’t have the chance to take photos upon arrival. The Good: - Very clean!! No insects. - Renovations like hotel! - Smells good. - Towel provided good quality and clean - Provided disposable toothbrush, shower cap, comb, slippers and shaver like hotel standard. - Provided 6 bottles of bottled water - Cold aircon - Clean bedding - Nice and peaceful view - Good security - Blackout curtains - Very responsive service, just WhatsApp and will respond almost immediately and it’s 24/7 on standby. - Allowed early check in For improvement: - pillows too soft, the adults including myself woke up with some stiff neck. - Security abit troublesome but is needed. - Mobile reception for my Malaysia line is very very weak but can detect and use my Singapore line instead. - Very weak wifi in the room when doors are close, can’t load videos. Overall I love it and will return. Just hope they’ll improve on pillows.

To the host: Although R&F are closed to custom but the location are really inconvenient. By walking at least 20-30min even covered walkway. Less shop lot and local restaurant surrounding the stay. Check-in instruction was unclear and mismatched the information with booking. Ultimately led me to wrong location and only found out there’s a mistake upon arrival. The network connection at the place are bad connectivity too. Spoiled the entire travel vibes by dragging the heavy luggage and caused inconvenience to traveller. At the end only got sincere apologise by the host since they found the mistake upon arrival. To Trip platform: CS and duty manager lack of empathy. Robotic replies. Duty manager does not know how to write an apology letter and need me to teach how to storytelling and combine all info in one sentence. Just sent multiple messages to interrupt me in chat box . In order to resolve the issue they provided trip coin as compensation but less sincere attitude. Which I understand they only a worker not the boss.

Nice view of Aprtment. Across the sea is the Singapore. Also RTS link is in the view too. Newly built buildings and facility tip top condition. Also very convenient walk to JB immigration custom. Cover walkway in 20 mins arriving at the immigration building. There are security guards at each entrance 24 hours.