Crystal Crown Hotel JB

Hotel location is great. 10 mins walk to KSL Mall and nearby is the Century Street Food Centre. Our room is newly renovated. It was clean, very spacious & equipped with all the necessary amenities. The king size bed and pillows were very comfortable. Only downside was the aircon was not cold. The service provided by the lady at the reception was commendable. Overall had a pleasant stay.

Everything was still as good. Location is good. However, internet was down late night at around 10ish-pm. Otherwise, is still quite ok.

Subject: Feedback on Room Condition – Request for Immediate Attention (Room 1119) Dear Hotel Crystal Crown Management, My name is Lily, and I recently stayed at your hotel in Room 1119 from 28 June to 29 June. I would like to provide feedback regarding the condition of the room. I hope the management can look into these issues and take appropriate action: 1. The towel rack and toilet roll holder are rusty. 2. The shower curtain has stains and appears dirty. 3. The bathtub has black stains and was not properly cleaned. 4. The air-conditioning was not working properly – the room was very hot and uncomfortable. 5. The room lighting is too dim, making the room feel dark and gloomy. I have attached photos for your reference. I chose Hotel Crystal Crown expecting a clean and comfortable stay. However, these issues affected my overall experience. I sincerely hope your team will take steps to improve the room conditions for future guests. Thank you for your attention. Best regards, Lily Room 1119 Stay Dates: 28/6 – 29/6

The triple room was spacious and bright. Stayed in the unrenovated room before and its alot more dimmer.

Room is spacious and breakfast was not bad. Newly renovated room is worth the money. Breakfast place was a little hot but it was OK overall.

room OK. clean. The Next day about 10plus suddenly room All Light and air-conditioned off ，power failure