Atelier Hotel Johor Bahru

Space were cozy, all necessities are available. Food is good, and their staffs are friendly and welcoming.

Booked a family room and found ants on beds, could have another mirror outside the beside the one and only mirror in the bath room. Bath towels are torn can be change instead of letting your guest use it.

My booking was "upgraded" to another hotel in which i missed out the msg / email. So I arrived at the hotel (at 4.30pm on 16 May) tht i booked and I went to the counter. 2 front desk service officers were on duty. The guy asked for my name and tried to check for my booking. He cant find my booking and realized i shd be at the other building. Here's when the issue came.. Since I was not aware of the change, I politely asked why wasn't I informed and why the change? This guy (his name is Ryan) completely ignored me. he just stared at his computer. I have no idea if he can't hear me but I asked again and he kept quiet. Till his female colleague helped me answer, saying that they have informed via Trip.com msg. I was disappointed by that guy's response. Went to the other building. Service was okay. Hotel and room was clean. But the walls are thin. I can hear when people are walking. The tv remote cant work. There is no toulet paper. Abit disappointing for the price that i paid for the room. And there's no space to park a motorbike.

cosy and very clean room with a fantastic hard slumberland bed. wifi works, toiletries provided. location is not the best but there are food just within 5mins walk from morning till late night. the only thing they should work on is the staff at the reception. while checking us in, the staff picked up a personal call and was speaking on top of his lungs. he looks like he’s been working for the last 24 hours. agitated, and unprofessional.

Great place to stay , unique design , good location and easy access

Location of hotel was good, no lack of eateries. However, despite request for a quiet room, room given was near the lift and beside a karaoke centre. Singing was up till past midnight. Staff generally friendly. Room had a bit of mould. TV was not a smart tv.