Opero Hotel Southkey Johor Bahru

Opero Hotel Southkey Johor Bahru recensioner

Opero Hotel Southkey Johor Bahru

2, Jalan Southkey 1/2, Kota Southkey, Johor Bahru, Johor, 80150, MalaysiaVisa hotellinformation
Opero Hotel Southkey Johor Bahru
Opero Hotel Southkey Johor BahruOpero Hotel Southkey Johor BahruOpero Hotel Southkey Johor Bahru
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Gästrecensioner

4.3/5
Mycket bra
701 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.2
Service4.4
Renlighet4.4
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Alla recensioner(701)
Positiva recensioner(679)
Recensioner med foton/video(207)
Utsökt frukost(93)
Praktiskt för shopping(75)
Erbjuder upphämtning/avlämning(64)
Duschen var svår att använda(60)
Utsökt buffé(17)
Utmärkt gym(13)
Near mall(8)
Negativa recensioner(22)
Anonym användare
Superior-tvåbäddsrum
Bodde på feb. 2025
Familj
2 recension
4.2/5
Mycket bra
Publicerades 19 mars 2025
Shower water drops too small… take ages to finish showering, especially lady with long hair. Need to improve.
Översätt
Puteri
Superior-tvåbäddsrum
Bodde på jan. 2025
Par
3 recension
3.7/5
Publicerades 26 feb. 2025
the hotel room was small and the aircon was not strong, it was very hot at night although we put it at the lowest temp. but the breakfast had salmon although a lil cold, was nice
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lynda88
Superior-tvåbäddsrum
Bodde på dec. 2024
Familj
10 recension
4.7/5
Otroligt
Publicerades 1 feb. 2025
This is my first time staying in this hotel not bad. But only the sink have problem of sucking the water and the shower cap water when turn on the water will spread everywhere is hard for me to shower.And also asking for late check up totally cannot 30min late also cannot. I stay so many hotel this is the only hotel don't allow for a late check up. All is on the dot.
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Gästanvändare
Superior-rum i kingsize
Bodde på nov. 2024
Par
17 recension
3.0/5
Publicerades 31 dec. 2024
Opero was super festively decorated for the season with welcome drink given (see pics). Closely located to midvalley south key (5mins walking distance, they also provide a free shuttle bus service on the hour from 12-8pm). Be sure to book early as the bus can only seat ~15 and you’ll be deferred to the next ride if full. Staff were really friendly and helpful. The hotel provided the usual amenities (bedroom slippers/ toothbrush etc). Liked that there was an iron and hair dryer but the dryer was attached in the toilet (not portable)!! However, complaints about the toilet as there's only a rain shower and no shower head. Also, even when at max volume and heat, water was not strong/hot enough and the shower curtain was very clearly rusty!! 😭 (refer pic). The rust doesnt come out with the water on but the dirt from the shower curtain peels off as you are showering which was gross. Further, the toilet seat was dirty with stains.
Översätt
6/14
Svar från boendet: Dear valued guest,Thank you for taking the time to share your experience with us. We’re glad you enjoyed the festive decorations, the convenient location near The Mall, Mid Valley Southkey and the friendly staff. We also appreciate your feedback about the amenities and shuttle service.We are disappointed to read that we have fallen short for the issues you encountered in the bathroom, particularly with the shower and cleanliness. This is certainly not the standard we strive to provide and we’ll be addressing these concerns with our team to ensure improvements are made.We truly value your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you again for sharing your thoughts!
Gästanvändare
Superior-tvåbäddsrum
Bodde på dec. 2024
Familj
1 recension
4.0/5
Mycket bra
Publicerades 18 jan. 2025
Great location as its near midvalley southkey. Shuttle van provided every 1hr to the mall. Room was neat and cosy. The welcome drink taste great 👍.
Översätt
Svar från boendet: Dear Our Beloved Guest,Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed our prime location near Midvalley Southkey, the convenience of our shuttle service, and the comfort of your room. It’s also wonderful to know that you liked the welcome drink!We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay.
Anonym användare
Superior-rum i kingsize
Bodde på dec. 2024
Par
7 recension
3.5/5
Publicerades 12 jan. 2025
Decent hotel with bed of good firmness. Greeted well from the door to check in. Great to be welcomed with welcome drink. Standing shower is weak and water splashing out everywhere without a door, hence toilet was wet after showering.
Översätt
Svar från boendet: Dear valued guest,Thank you for your valuable feedback! We're glad to hear that you enjoyed the welcoming service and the comfortable bed. We are disappointed to read that we have fallen short for the issue with the standing shower. Your feedback are important to us and we will look into improving this to ensure a better experience for future guests. We hope to welcome you back soon for an even more enjoyable stay!
Lim
Superior-rum i kingsize
Bodde på feb. 2025
Par
6 recension
4.7/5
Otroligt
Publicerades 8 mars 2025
Nice hotel and clean and good location to go around Johor baru
Översätt
dcskenzo
Superior-rum i kingsize
Bodde på dec. 2024
Par
1 recension
3.7/5
Publicerades 5 jan. 2025
Service is great. Facilities can be better. Should have extra toilet roll if possible, seems like not enough to use when book the room.
Översätt
Svar från boendet: Dear dcskenzo,Thank you for your feedback! We’re thrilled to hear that you were pleased with our service. We also appreciate your suggestion regarding the toilet rolls and will make sure to review this to ensure a more comfortable experience for our guests. We hope to welcome you back soon!
Clara Liew
Superior-tvåbäddsrum
Bodde på dec. 2024
Familj
2 recension
3.0/5
Publicerades 3 feb. 2025
comfy bed but toilet the has a very bad sewage smell. good location, near to mid valley mall
Översätt
channers
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
10 recension
4.5/5
Utmärkt
Publicerades 20 jan. 2025
Gym was small but efficient with treadmill, weights, and cross fit. had to get towel fr the pool though which was 5min walk away. Breakfast was good surprise, with local spread (porridge, nasi lemak coconut rice with different entries), western (eggs, ham, breads), self cooking (noodles, hotpot ingredients) along w fresh juice (orange juice, pear juice). Opero is 5min walk to South Key a mega mall that has everything you need. If you dun want to walk, which can be very sunny a walk, hotel offers free hourly complimentary shuttle. One of the pillows had a stain and the bathroom floods a little after shower. Feedback: have an additional shower head instead of the rain shower which caused the water to spray more outwards. Compliment drinks was nice and sweet. New year fireworks by hotel on 5th floor near swimming pool was awesome.
Översätt
Chong Siong
Superior-rum i kingsize
Bodde på nov. 2024
Par
1 recension
4.5/5
Utmärkt
Publicerades 2 jan. 2025
Superb location, with mins walk to Southkey mall. Variety of food for Breakfast is great as well. There was some things in the toilet that were disappointing. First, the water flow from the rain shower was slow and small. Second, the blind in the shower area traps water and become mouldy, causing mouldy smell. Third, the shower drainage seems choked, causing flooding if tap is on for long: Lastly, there was no shower head though it’s no fault of the hotel. However, the housekeeping team came very quickly to resolve the issues (cleaning the shower head and choky drain), whenever I raised the issue. I also heard that the hotel is changing the magnetic door stopper next month. Currently, I need to hold the main door physically to keep it open. Overall, I felt that the location is superb, breakfast spray is great, ambience of the hotel is good (nice hotel fragrance), and good security (I see security guards patrolling hotel area quite frequently), and the customer service is responsive and professional. Hotel should have proactive maintenance of the room and periodic checks before the rooms get too uncomfortable for guests.
Översätt
Svar från boendet: Dear Chong Siong,Thank you for your thoughtful and detailed feedback! We're so glad to hear that you enjoyed our superb location, breakfast variety and the ambiance of the hotel. We truly appreciate your understanding and patience regarding the issues you encountered in the bathroom. It’s great to know that our housekeeping team was responsive in resolving the problems quickly. Your feeback on proactive maintenance are very valuable and we’ll certainly take them into consideration for further improvements.We’re also pleased that you felt secure and appreciated the professionalism of our customer service. Thank you for bringing these points to our attention and we hope to welcome you back soon for an even more comfortable stay!
Reno C.
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
10 recension
4.0/5
Mycket bra
Publicerades 31 dec. 2024
A new hotel with basic amenities and I felt that the room space is small for families. There's no direct walkway to mid valley mall, although it's still doable to walk through roads to the mall. Cheaper alternative to St Giles hotel, but expect to receive the basic for a stay.
Översätt
Svar från boendet: Dear Reno C.Thank you for your feedback! We're glad you found our hotel a good alternative and appreciated the basic amenities provided. We understand that the room size may not be ideal for families and appreciate your feedback. We hope to welcome you back and provide an even better experience in the future!
Anonym användare
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
1 recension
3.5/5
Publicerades 19 jan. 2025
Stayed during end of Dec 24. Luxurious hotel lobby & nicely decorated room. Do opt for room facing Southkey & pool. However we had to queue for 1hr+ to check-in as only 2 counters were opened despite the crowd at 3pm. Our room was also missing its shower foam. There was a pungent smell in the evening coming from the aircon ventilation in both our rooms when we returned from shopping.
Översätt
Svar från boendet: Dear Our Beloved Guest,Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed the luxury of our hotel lobby, the room decor, and the view facing Southkey and the pool.However, we sincerely apologize for the long wait during check-in, the missing shower foam, and the unpleasant smell from the air conditioning. These are certainly not the experiences we strive to provide. We will review our check-in process, ensure that amenities are replenished properly, and investigate the air conditioning issue to prevent such occurrences in the future.We greatly appreciate your feedback and hope to welcome you back for a more seamless experience next time.
DinoLim
Superior-rum i kingsize
Bodde på nov. 2024
Familj
9 recension
4.5/5
Utmärkt
Publicerades 2 jan. 2025
Enjoyed the short stay there. Checked in late on 29 Dec due bad traffic and was unable to get a late check out on 30 Dec which was kinda of disappointed. The breakfast buffet spread was awesome.
Översätt
Svar från boendet: Dear DinoLim,Thank you for sharing your feedback! We're glad to hear that you enjoyed your stay and the breakfast buffet. We are disappointed to read that we have fallen short regarding the late check-out request and understand how frustrating that can be. We truly appreciate your understanding and hope to make your next visit even more enjoyable. We look forward to welcoming you back soon!
Kai. Loh
Superior-tvåbäddsrum
Bodde på nov. 2024
Par
5 recension
4.7/5
Otroligt
Publicerades 29 dec. 2024
It was a pleasant experience staying at Opero. The service from doorman, security, and reception had been great! Ambience of the hotel is nice! Room is very spacious, comfortable and clean. Bathroom is clean as well. Though we saw an almost dead huge cockroach when we returned to the room. Killed it with wet tissues. Location is also about 10 mins walk to Mid Valley. Other than the cockroach encounter, all is great!
Översätt
Svar från boendet: Dear Kai.Loh,Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the service from our doorman, security, reception and that you found the hotel’s ambiance, room, and bathroom to be comfortable and clean. We are also disappointed to read that we have fallen short for the unpleasant experience with the cockroach. This is certainly not the standard we aim for and we will take immediate action to ensure that our pest control measures are even more effective moving forward.Thank you again for your valuable feedback. We’re happy that, aside from this issue, your stay was a pleasant one, and we hope to welcome you back for an even better experience next time!