Holiday Inn Express & Suites Johor Bahru

Pros: - Decent room size that able to fit in 3A2C (1 Queen, 2 Single). - Daily breakfast buffet. - Free gantry parking with security. Cons: - As usual, no bellboy to assist for luggage to reception. - Car park location is behind the hotel at level 4, front desk reception is at level G, need to make a big round in order to access to the car park entrance, parked at level 4, took all belongings and luggage, took the lift and check in at level G. - Despite free parking, one has to go down to hotel lobby at level G to validate the TnG card for every exit unlimited (in order to get the free parking) 30mins prior to leaving the car park gantry at level 4. - Hotel lobby has no aircon, design is outdated and looked like normal apartment kind of lift lobby. - Nothing much around the hotel in term of food, convenient shop or entertainment. Nearest is City Square, which preferably need to drive or Grab. - Breakfast spread and food standard are limited and mediocre. Self finding of available table and seats, utensils etc. - Limited TV channels, there is no kid channel to entertain the kids. - Toilet and shower room are designed with a slope in and out, for toilet is still ok, but for the shower room, it can be quite slippery and dangerous after shower as it is wet with water and need to be careful when enter or exit. - There are ants found inside the room sometimes.

Nice in general. Comfortable stay for the price. Not near malls so need to drive/grab but not an issue. Have complimentary shuttle at selected timing.

We have been here so many times, and always have great impression except this. The hotel is getting older, more busy, so much of the cleanliness is neglected. So much stain on the sofa & 2 parts of the carpet which we called to informed immediately after check-in, the aircon was down too, wonder if they service or clean, oil needed to be added to slowly work. Didnt allow to change room due to no vacancy for similar type we paid for, asked us to downgrade to another cheaper room which we werent keen, said will help us next day but didnt do anything. Obtained blanket to cover stain, carpet stains were still there as promised to deliver mats but didnt.