Villa Björkhagen AB

Really awful woman on the front desk tonight. Was very rude to me when I brought in my dog by mistake. (I thought they were allowed) I really liked this place the first time I stayed here. The manager is nice enough and I liked that the room had a kitchen. But more and more they are taking away the kitchens then you have to get food in the restaurant. Which isn't that great.

We booked a cottage ＞3 weeks in advance and sent a friendly message that we would be taking our dog with us. The only answer we got was '100 sek' (in Swedish, although our mail was in English) which we assumed was an extra fee for the dog. This would not have been a problem at all except that the answer was so incredibly impolite. (We are aware that basic price means basic standards, which we don't mind at all so this not about the price of the accomodation.) We did not feel well about this and decided to cancel within an hour of booking but the property refused a refund. *********** contacted them and promised us full restitution, but the next day we got an email from the owners they refused to pay because apparently we 'had booked a non-refund cottage'. We canceled anyway because we like to be treated the same we we treat others, i.e. polite, friendly and understanding. I mean, it's our holiday, we were not sentenced to a stint in prison. No doubt they will easily get other guests and this way get paid twice for the same cottage. Very unpleasant, impolite, disrespectful, not worth being in the 'hospitality' sector. Recommend staff go work in a maximum security prison instead.

Eerder dan gepland gearriveerd. Hadden een ‘villa’ gehuurd aan het water. Dat de villa een blokhutje was, was bij boeking wel al duidelijk, maar dat dit hoog op een berg staat, waarbij het water niet bereikbaar is absoluut niet. Blokhutjes ook erg klein en oud. Zeer onvriendelijk receptie dame, die meer interesse in haar broodje had dan in gasten. Wuifde ons weg en stuurde ons naar het strand wat verderop zou moeten liggen. Na 30 minuten lopen nog steeds niks gevonden en mensen op de camping wisten het ook niet. Bleek verder dat de huisjes naast nogal een pad met luidruchtige kampeerders met campers stonden. We zijn in de auto gestapt en zijn doorgereden naar Stockholm.