Le Phébus & Spa – Relais & Châteaux

符合對普羅旺斯的想象

環境優雅 衞生差

I had an excellent September stay at Le Phébus & Spa,Provence. From the moment I arrived, the hospitality was warm and genuine. The hotel's owner chef star Xavier Mathieu along with his staff, made the experience truly special. The food was exquisite, and the service went above and beyond. When I had a minor accident upon leaving, the concierge, front desk manager, and even chef Mathieu along with his young son and assistant personally assisted to ensure was taken care of. Exceptional hospitality from start to finish.

The hotel is set in beautiful grounds however it’s a little dated in the rooms. We had two suites for our family of 5. The terrace was very small and the bathrooms had dated fixtures also the towels seemed very old almost threadbare. Breakfast was a huge disappointment- very little selection and some days it had all pretty much run out by 10am even though breakfast is served until 1030. Juice had run out and there was no more - never come across this before. My children were hungry as they had just the option of baguette meat and cheese rather than child friendly options such as fresh pancakes, waffles, yoghurts, freshly chopped berries etc. All were absent and not even strawberry or raspberry jam. Very odd. The hotel is severely understaffed and this reflects in the service. The lunch and dinner menu is very limited and very few options for children so we went out each night. Pool menu was also limited. Staff were very pleasant but as I said not enough of them. The staff did help my husband with a lively bouquet of flowers for our anniversary and they also gave us a lovely bottle of rose for the anniversary and when we left a lovely gift also of jam and wine. I can’t fault the staff at all I just think it needs more staff and some updates in the bathrooms.

Beautiful Hotel with stunning views, our rooms were really nice and clean, staff always pleasant. Just a couple of things to be aware of and a little disappointed 1. It was said to us breakfast was included, at checkout we were told it was not and it was 30euro pp for pastries there was one thing of scrambled eggs which looked different every day. The buffet never change the pastries were always the same , there were crepes that were ice cold (maybe it’s normal to eat them cold but definitely they did not taste that yummy) the fruit was really delicious as it was local. 2. Menu at the bistro very limited and unfortunately the waiters were not really nice although they place was not busy at all they took their sweet time to even bring a menu after watching us sit there for a little while. 3. The restaurants do not proved you with a bill.. all of a sudden at checkout they were o you want to see what you consumed? Very distasteful and a little scam in my eyes. Provide clear bills please from the beginning and inform guests how or what the policies are. I honestly left annoyed because of this. Lovely hotel unfortunately this left a bad taste . The place is beautiful indeed and would definitely recommend just ask questions in the beginning

Fabulous place to stay and either relax or use as a base for sightseeing Provence. We did a bit of both and had a fabulous time. Hotel staff are always available but never pushy. Place is truly 5 stars and the dining is fantastic - breakfast and the Bistrot and gourmet restaurant.