Le Phébus & Spa – Relais & Châteaux

非常有度假感的酒店，環境優美，衞生乾淨，期待下次繼續入住

This is the first time I’ve ever written a review, but I felt it was important to share our experience, as we were truly disappointed. We travel to Provence every year and usually stay within the Château Relais network, which has always been a guarantee of quality, comfort, and professionalism. Sadly, this particular hotel did not live up to that standard. The room was unexpectedly small, and several basic amenities were missing. There was no complimentary water provided, and the minibar offered just one bottle of still and one of sparkling water. We were especially surprised by the behavior of the manager, who came across as impolite and unaccommodating—a far cry from the warm hospitality one expects at this level. One of the reasons we chose this hotel was the advertised fitness facilities, but they were simply not acceptable. The gym consisted of just three pairs of dumbbells, a fitness ball, a bike, and a treadmill. The cable machine was broken, and no towels or water were available if you arrived before the spa’s official opening hours. The spa’s limited hours were also quite inconvenient. Another unfortunate detail: if you’re sunbathing by the pool, be aware that diners in the restaurant have a direct view of the loungers—something that really detracted from the overall sense of privacy and relaxation. On a positive note, I must say that the reception and breakfast staff were excellent—professional, kind, and efficient. Their service stood out and was the highlight of our stay. All in all, this experience fell far short of the five-star promise, and we would unfortunately not return or recommend it.

Great choice in Provence! We had an excellent experience. It's a beautiful hotel with an amazing view. Our room was quiet, spacious, and very comfortable. The staff was friendly. Delicious breakfast! Lovely grounds. We regret not staying longer.

This place is amazing, we highly recommend it. The food is out of this world, the service is excellent and friendly, the spa facilities are modern and the rooms are very comfortable. The views are beautiful. Rent an electric bike from the hotel and ask at reception where to go; you won’t be disappointed.

While visiting friends in Avignon, we explored Provence and stayed at Le Phebus for 2 nights. It was a wonderful stay in a junior suite, complete with a small private pool. The room was spacious, well appointed and clean. Service was attentive but never intrusive. The grounds were lovely and the warm weather allowed me to enjoy the grounds and private pool. The stay took me to my happy place and I would enjoy returning for a longer stay.

This is a country hotel in a beautiful location, but the decor is in some ways more reminiscent of a chateau - quite a lot of (rather dated) black and gold in the communal areas. The pool area is stark (no proper landscaping around it, nor even pots), and the pool itself is a liner pool (wrinkled!) rather than a proper tiled one. Our bedroom was comfortable and spacious, but the fixtures and fittings, although perfectly pleasant, lacked originality and charm. All of this would be fine but I expect a bit more when paying 800 euros a night. Our large bathroom lacked a separate shower, and the toilet was bizarrely separated from the rest of the bathroom with a glass partition which afforded no privacy so seemed entirely pointless. The lilac tiles reminscent of the 20th century were another strange, presumably cost-conscious, choice. We ate at both restaurants. The flagship Michelin star is good, but not outstanding, in our opinion, given that it is a very expensive choice - but, in fairness, we did not have the tasting menu which was probably a mistake (we just weren't hungry enough). The bistro served a memorably delicious gazpacho. On the positive side, the staff were excellent - unfailingly helpful, polite, friendly and attentive. And the breakfasts are delicious. We particularly enjoyed them, taken on the outdoor terrace enjoying the beautiful view. But beware the room you choose. Ours was above a room with its own private pool. On our third night a family with 4 children occupied it and they jumped in and out of the pool until 11.30pm and again from 7.30pm. The noise was unbelievable. And not at all what you expect at a 5 star property,