Hotel Casa Hemingway

The hotel was gorgeous! Very beautiful and clean. The check-in clerk was very helpful! We could see that there were several activities available, such as multiple pools and the beach, but unfortunately weren't staying long enough to take advantage of many of them. We did enjoy lunch on a restaurant built on a pier over the ocean with absolutely beautiful views!

I recommend VH Gran Ventana! My family and I had a blast there. Carlos, Bryant, and Juan Carlos from the animation team were awesome—super friendly and made sure we had a great time. Big thanks to the bartenders, housekeepers, and bar staff aswell. You all made our stay really special!

we are loving this beautiful resort, the gym is amazing and i was expecting just some free weights and treadmills, but it had so many machines and so much variety! The beach is beautiful and the golf carts really add to the experience. At the end of it all we finished the day at La Caña, which i can say is by far the best customer service experience i have ever had at a restaurant. Fransinco and Jaime were so friendly and helpful, truly amazing servers, and food was great!

yarilis sentilis amazing staff member. all entertainment was amazing, the dancers are incredible and engaging. love to dance and have fun with everyone. buffet is great, lots of variety. rooms are nice and clean, huge as well. house keeping cleans every day!

Currently staying here now, me and my partner arrived just yesterday. We had to wait a while to check in everyone behind the reception counter was just looking at us not wanting to help which delayed the check in process. After a long flight from the uk this isn't something you want. The hotel is beautiful and we cannot fault the hotel for its cleanliness and beautiful grounds. The only thing letting this hotel down is the very unfriendly staff. We haven't came across a friendly member of staff yet!! No one wants to help! The bar staff just nod their head at you instead of asking what we would like to order. I ordered an iced coffee this morning from the coffee bar and I asked for some more milk in my coffee, she tipped half the coffee away and poured a whole load of warm milk into the iced coffee…. As you can imagine this was vile and no longer iced or even coffee 😭

Jorge Luis, the Concierge assisting us was extremely helpful and friendly. The entire staff at Kaleidoscope are awesome and kept us coming back daily. While the building could use some updating, particularly the Air Conditioning and Fire Alarm Systems the grounds are beautiful and the beach are has plenty of sun and shade with no extra fees The food is ok and everything is very clean. No one in our group had any issues whatsoever

The definition of hideaway in the English dictionary is - a place where a person can go for- safety, privacy, relaxation, or seclusion; The Hideaway section of the hotel, which is for adults only is not for relaxation at all! If that is what you’re looking for then do not book here… It is more like party central, with loud music blasting in the hideaways adult only pool, which is mainly full of party goers! I came here with my husband for a relaxing two weeks holiday after a stressful year, this is definitely the worse hotel we have stayed in for relaxing, if I was thirty years younger, then it would be ok, but it is not for adults wanting a peaceful relaxing holiday. TUI need to re-evaluate their guidance to future customers as to really what this hotel offers. We are still only three days into our holiday & already waiting to go home… The swim up rooms have no soundproof & you can hear everyone passing your door at all times of the day and night., drunk and shouting. On a positive note the complex is clean & some of the staff are fantastic while others are the complete opposite, I cannot comment too much on the restaurants as we haven’t been to all of them as yet. I just wanted to warn anyone if you are thinking of booking the hideaway as a relaxing holiday, do not waste your money, hideaway it is not!

Nice resort. Food was not great. Staff was not very helpful and did not speak a lot of English. The faint stench of sewage was ever present and then confirmed by them turning cold water off a few times for a few hours so u couldn’t flush toilets. Mysteriously after a lot of guests left the sewage smell went away which suggested to me that when at full capacity their system could not handle the amount of sewage. Beach was ok. Flew westjet and you could never find our rep. We tried 3 times on different days and there are no info boards for pickup and activities. Overall by far not the worst trip but for what I paid with westjet should have been a lot better. And the planes were the swoop ones they acquired and the seats are uncomfortable as heck! My opinion go to Mexico!

Excellent service, delicious food, and a wonderful team! We hosted a group - a women's wellness retreat at the hotel, and it was the perfect setting. Everything was very well organized, and the entire experience was spectacular! We will most definitely be returning.