Pegasa Pils Spa Hotel

The hotel was well located and the building was a beautiful old house. The parking at the hotel was a good thing. The rooms were a bit dated, one room had stale air. The breakfast was terrible, worst ever. Dry sandwiches, cold coffee and very little food suitable for breakfast. Who eats potatoes and peas in some kind of liquid in the morning. We didn't even go for breakfast the second morning. Staff speak poor English, some not at all.

The hotel itself is charming and the location is great. That`s probably all it has. Possibly it would be enough but it gets destroyed by attitude and extra charges. I am not sure if the staff in there actually know the meaning of the "customer service". Anything you ask the answer is not accurate and very laid back. They are called SPA hotel BUT NO SOAP and towels in spa area. We have paid extra almost 100 euro on top of over 250 euro stay for one hour of spa. Half of the equipment not working properly, swimming pool had way too strong smell of chlorine. Almost like instead of properly cleaning just throwing extra cleaning liquid. No-one ever mention that dressing gowns and towels are not included considering that you have to go to another building. We had to figure out it ourselves on the bad experience. Now if you are planning to have a dinner and pay over the average price be ready to pay extra 8 euro for the entrance to "nothing-special" restaurant. Yes that's right on top of the money that you have already paid to stay in the hotel. After all this get ready for not well cooked meal and waiting ...and waiting to be served.

Nicely located hotel and charming old building. Visited 11-13 Sept 2024, likely the commencement of the down-season and not all advertised facilities were available (Salt Cave/Spa), even discouraged by reception from using the jacuzzi as it would require them to heat it up... Double bed was really just 2 single beds placed together, with 2 single duvets placed side-by-side, breakfast so-so.

The hotel is old, definetely not 4 stars. Room beds uncomfartable. It was cold when arrived. Radiators crackled all the night. Breakfast terrible. No swedish style. You have to order from meniu. Spa zone was cold, water in jacuzzi cold also. Good things: near sea and parking.

We booked the room with the balcony and it has been confirmed via e-mail. Once we arrived, there was only dirty sharing balcony with broken chairs-no private balcony as booked, no explanation. Did not want to argue and spoil our holiday mood. The interior it self looks nothing like shown in the pictures: all dated, fridge was noisy. The receptionists hardly speak English. On the arrival, I was completely ignored, had to wait until they will finish talking to each other. I felt like I am interupting their convesation. Receptionist just gave me keys and pointed with finger where to go. Breakfast was disaster! Poor choise of food, had to stand in the queue for 15min to get a coffee! If you come at 9.30 -10am, there will be nothing to eat, all food will be gone and not re-placed. If they will improve hospitality skills, update hotel interiors and expand breakfast meniu it will be a lovely place to stay!

Самые лучшие впечатления, отзывчивый персонал , в ресторане все очень вкусно и не дорого, ужин бесподобный, завтрак насыщенный . Номер чистейший, ,есть все , что нужно, большой холодильник, чайник, напитки , кондиционер , очень тепло в номере и уютно.