Marriott's Maui Ocean Club - Lahaina & Napili Towers

This property is a Marriott Vacation Club so just be aware of that when booking if you’re not a vacation club owner. We booked a two night stay in a studio room here before going to another hotel nearby because it was a good deal on points. Overall it was a fine stay, but the studio rooms are not as nice as the larger rooms with full kitchens and laundry that they show as part of their vacation club presentations. This place is probably better for families with children - and we saw lots of multigenerational families. Since it’s a vacation club your Bonvoy status doesn’t get you anything in terms of upgrades or other amenities. The checkout time is 10:00 am and when we asked for a late checkout, we were told they don’t do that, but offered a 10:30 am checkout as the latest possibility which is earlier than most hotels standard checkout. The main perk of the hotel was a microwave in room, free laundry on nearby floors, and water refill stations around the property. The hotel is walking distance to nearby whalers village - but to stay on a paved route you have to walk up towards the street and back down because of a condo building in between - or you can cut through the sand. A free neighborhood trolley goes to some places nearby if you catch it when it arrives (usually every 30 minutes) and there’s also a Maui bus stop near the hotel ($2 each ride). A few issues with the room was that our ceiling fan seemed to have issues - it wouldn’t change speed and when it did work it was very slow. The light switches for the lamp and accompanying outlet near the bed were all set in the off position but was actually the on position so check to see that the outlet is working if you’re trying to charge your phone. There were a number of pools but limited availability of chairs with shade near the pools and people seemed to claim chairs early. We ended up using some chairs on the lawn area near a pool but facing the ocean but with no shade/umbrella you could only sit out for so long. We did agree to do a timeshare presentation and it ended up taking longer than scheduled (2 hours instead of 90 minutes). Had we known how long it would take we probably would’ve done this on the day we checked out since we had time to waste anyways due to not getting a late checkout. They were doing 40,000 pts for attending which was our main reason for signing up. They also gave a promotional card to use for discounts on nearby restaurants which we didn’t make use of. If we had paid the going cash rate for the studio room we probably would’ve been disappointed but for the deal we got it was a fantastic deal.

The room was very nice. The grounds were great. I was very disappointed when I checked in the front desk didn’t give me any information about the welcome center. I was supposed to go there and get some kind of scratcher card with a chance to win and probably an option to do a timeshare presentation. Along with check in you’re supposed to get an owners card if you have a timeshare to get 10% off at the restaurant and bar at the facility along with about eight or nine others close by. . You’re also supposed to have an option to buy a wristband that you can wear that’s plastic and very nice. It’s basically a key to your room. I asked the gal at check in what it was and she said it’s a key to get pool towels, but you get one when you go to the pool . At the pool, it was a throwaway paper wristband and I found out from someone in the pool what it was so I ended up going back to the front desk and buying something that they should’ve sold me when I arrived . none of that was presented to me . The main issue is that they told me about this welcome center the day before I was leaving . Once I went to the welcome center I found out about a few things along with the owners card. I was pretty irritated. I spent $1100 at the hotel and I was supposed to get 10% off, but they would not give it to me because I didn’t present it at the time I purchased drinks and food at both restaurants which the owners card was supposed to apply 10% off . I definitely would’ve done it had I have known. I felt like that was a front desk issue. They’re not consistent with everybody. They also said someone was supposed to call me and ask me in my room to go to the welcome center, nobody did. I did contact the front desk and ask them to take the 10% off which all owners are supposed to get anyway and they refused to do it. everything was smooth except for they’re not consistent so you pretty much know what you’re doing when you get there so that you can take advantage of everything they have. Also, they told me that they were short staffed so they don’t have anybody that calls you before you come to ask any preferences or if you’d like to do a timeshare presentation etc. I had to call the front desk about a week before I came and that’s what they told me that they’re understaffed and they don’t call anybody. I was also disappointed because the card had about nine other restaurants on it and I ate at five of them and I bought everything I was supposed to buy to get the discount like free appetizers or dessert. I ended up buying appetizers and dessert how I have had the card when I arrived or at least a couple days after I would’ve been able to use it so not only did I lose the money at the hotel I lost, quite a bit of money at the restaurants that I ate at that were on the card . Least they could do is take the 10% off at the hotel since I missed the discount at the other restaurants.

This is a review for MOC Napili Tower. Some reviewers are reviewing the wrong building. Napili and Lahaina Towers are NOT the old hotel towers. We own an Oceanfront unit that can be assigned as Napili or Lahaina Tower. We always request a High Floor, in advance. We got assigned an 8th floor in the Napili Tower. Perfect!! The high floor makes it easy to see whales, in season. We loved the huge picture window in the main room. Our unit is a 2 bedroom. We have a full kitchen and washer/dryer. We also own an Oceanview room in the old hotel. Obviously, the newer Lahaina and Napili Towers are nicer, and specifically built as Condos. I snorkel straight out from the beach activity center and then snorkel up and down the coast. Turtles and lots of fish. We also use the free pool chairs in the grass which give unobstructed views of the ocean. The resort is in an ideal location on Kaanapali Beach. Whaler’s Village is a short walk with many nice restaurants. If you reserve an Oceanfront room in either of these towers, you will have a great stay! #1 of 5 every time.

When searching be for a hotel on Maui, I was a bit apprehensive as the reviews that I found for this location weren’t great. I unfortunately resolved myself to assuming that I just wouldn’t have a good time. Let me tell you. Sometimes you have to take a chance and experience things for yourself. The property is beautiful with grade A views of the ocean. My room seems to be part of the vacation club and comes complete with a kitchenette. So loved it. There are three separate pools and hot tubs as well. Would definitely come again.

This was a great resort. We enjoyed our time here as we celebrated my wife’s birthday. Beautiful view of the grounds and ocean from our room. It was quiet and relaxing, check in was smooth although we had to wait 15 min or so to be helped since only one person was checking guests in. Apparently many of these units are timeshares which they rent out as hotel rooms when they are vacant. Only reason it didn’t receive 5 stars from us is because of the price. It was very expensive for one night, but most of that is due to the supply/demand situation in Maui post-Covid. So I don’t blame the hotel completely, but for what we paid it would have been nice of them to add a few extra touches here and there since they were aware we were visiting for a special occasion (a welcome gift, a small credit, a discount or voucher, etc would have been appreciated). Overall a very nice resort with pools for kids, restaurants and amenities if you are willing to pay $800+ a night.

I would have rated this a 5 but I did not like the room assignment. We paid extra for an Ocean Front 2BR villa. The view was more like an ocean view category. Half the view was the fishbowl view of the building next door. Ironically, Marriott categories the views at the other building as Ocean View even though they have exactly the same view we had but we paid thousands more in points. The balconies are small at this resort so we rarely used them. If we would have truly gotten an oceanfront view, the view would have been spectacular and worth every dime. The overall pro of this resort is the location. You can walk to Whaler’s Village, which is a fun place. The con of this resort is trying to get pool chairs but I guess that is a con at all the Maui resorts.