New Century Hotel Kaifeng

I had a very nice 4 nights stay in the hotel. The position is not central in the city but it’s very well connected with bus transports and it’s easy to get to the center quickly. At the hoteI was always able to find some personnel that could speak English, which is very important to me, being a foreigner. The room, including the bathroom, was always clean, the furniture nice, the food good, I especially appreciated the breakfast with a lot of choice, both sweet and not. I didn’t take advantage of everything the hotel had to offer because of lack of time since I came to attend a conference, but I’m over all very satisfied with my stay.

I booked during peak season, slightly more expensive than usual price. Good overall experiences, friendly staff and Bai Zhi Jie(白智杰）from concierge noticed that we came with kid, and surprised us with a toy which really made a good impression for us.

nice.

這個酒店離主流景點有一點距離。但是服務超級好，好的意想不到。酒店自帶景區金池。但是硬件畢竟是老酒店了，隔音超級不好而且！！！沒有非吸煙樓層/::L挺奇怪的。（￣ェ￣;）用江浙滬的物價看開封怎麼都便宜。值得入住

熱情的前台為我們升級了房間，面向湖景，可以觀賞到落日的餘暉，景色非常漂亮。酒店準備了迎賓水果和精美的手工伴手禮，服務員王萍將熱騰騰的八寶粥送到房間，讓我們感受到了酒店的温暖。離店時，又暖心地贈送了水果（如下圖）。真是一家充滿温馨的酒店。

1.優：環境十分出色，居於大宋金明池大水系中央，對岸是風格迥異的小獨棟，得天獨厚，相當有文化底藴的中原城市老牌五星的排麪和裝修風格、陳列布置等，典雅端莊、鍾靈毓秀，很喜歡。 2.劣：打兩星是因為酒店早餐太差，菜品豐富度低，賣相渾濁，入口索然無味——像剩菜剩飯隨便堆放在那一樣。翻看評價，也有人反映早餐差，為什麼對負面反饋聽之任之？可惜了這麼好的環境，我本來訂了兩夜，因早餐退訂換店，很遺憾。 3.從進酒店，就享受到了熱情接待和服務：5層的服務員王珍温馨的手寫卡，中原美女温婉端莊的熱情，很珍惜很感恩！我詢問胡辣湯哪裡好喝，她專門再次來熱情推薦；早餐用餐過程中，主管—那位當班的精神小夥子（18日早餐當班主管）大概注意到我們麪露不悦，專門過來徵詢對飯菜意見；退房時大堂宋經理誠懇傾聽徵求意見、贈送小禮物…如果沒有早餐這個短板，以上優秀的服務生服務員和經理的行為本來應該是錦上添花好嗎？！