Sheraton Kaifeng

Sheraton Kaifeng recensioner

Sheraton Kaifeng

No. 9 1st Street, Longting District, Kaifeng, Henan, ChinaVisa hotellinformation
Sheraton Kaifeng
Sheraton KaifengSheraton KaifengSheraton Kaifeng
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Gästrecensioner

4.6/5
Enastående
2001 recension
Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.6
Renlighet4.7
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Negativa recensioner(64)
ludovicus
Standardrum i kingsize
Bodde på juli 2024
Affärsresenärer
3 recension
3.5/5
Publicerades 10 aug. 2024
Only 1 towel in room but was sorted after asking for it Good hotel large room good breakfasts think 4 star is enough
Översätt
Svar från boendet: We express our sincere gratitude for your stay at the Sheraton Kaifeng. Your experience is important to us. Should you encounter any issues during your stay, we will address them with utmost sincerity and provide assistance without hesitation. We will steadfastly uphold our core values of warmth, enthusiasm, confidence, generosity, and deep local roots, with the aim of providing guests with even more exceptional and outstanding service. We look forward to welcoming you back once again.
Gästanvändare
Executive Suite - 1-Room, Lake-View (1 Living Room)
Bodde på juni 2024
Familj
13 recension
4.7/5
Otroligt
Publicerades 22 juli 2024
Very friendly and attentive service and staff ! Locations a bit outside of the city, easy to reach from the North Train Station…
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Robert
Executive Suite (1 sovrum och 1 vardagsrum)
Bodde på apr. 2024
Par
12 recension
4.2/5
Mycket bra
Publicerades 19 juni 2024
The hotel is far away from interesting tourist centers whats a disadvantage. Our suite was very large, with large windows and a nice view to a lake nearby. The service was normal good.
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Gästanvändare
Standardtvåbäddsrum
Bodde på apr. 2024
Familj
5 recension
1.0/5
Publicerades 19 maj 2024
Do not book this hotel ! My family and I booked Kaifeng Sheraton two nights. Traveling with elders were difficult to manage so we decided to eat dinner at hotel restaurant. The same night our family 6 people including myself got food poisoning. All have diarrheas. The cause was the pigeon soup. We had to cancel our plans for the day and next. The way hotel dealt with this issue was horrible. They kept on denying the responsibility and blaming us for the meal earlier. They refused to meet my request and refused to share contact of their general manger for further escalation. Kaifeng Sheraton was a terrible experience. Do not stay here.
Översätt
Helen
Standardtvåbäddsrum
Bodde på apr. 2024
Familj
5 recension
5.0/5
Enastående
Publicerades 16 maj 2024
The hotel’s location is excellent, facing West Lake with a beautiful view. The staff is very friendly and professional. The room is spacious and clean. This is the best hotel in Kaifeng and I strongly recommend this hotel to the travelers. If I visit Kaifeng, I will definitely stay in this hotel.
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Anonym användare
Standardtvåbäddsrum
Bodde på sep. 2024
Ensamresenärer
11 recension
3.7/5
Publicerades 28 nov. 2024
Clean and spacious room. Staffs are friendly.
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
PK2510
Executive Single Room Suite
Bodde på mars 2024
Par
9 recension
4.7/5
Otroligt
Publicerades 6 apr. 2024
Great hotel, great price. Had a great time and staff was very friendly and helping
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Gästanvändare
Executive Single Room Suite
Bodde på nov. 2023
Ensamresenärer
1 recension
4.0/5
Mycket bra
Publicerades 13 dec. 2023
The room is average, lack of quality towels and linens. Poor pillows. Breakfast is very basic. I would consider this a 4 star hotel at the most.
Översätt
Gästanvändare
Standardtvåbäddsrum
Bodde på aug. 2023
Bokat för andra
10 recension
1.0/5
Publicerades 5 sep. 2023
Worst Sheraton Hotel, I booked this hotel for my wife, on the day of check in the duvet cover and pillow was dirty, after the hotel changed a cover and pillow for my wife, she found that the changed one was still dirty, they didn't even apologize to her and the attitude of the front desk clerk was very bad. I live in the US and when I contacted the hotel they actually asked me if I could speak Chinese, when I replied that I couldn't speak Chinese they made me wait for a long time and didn't connect me to the English service, I've stayed in a lot of Sheraton hotels all over the world and I can only say that this is the worst one!
Översätt
Gästanvändare
Standardtvåbäddsrum
Bodde på juni 2024
Familj
3 recension
4.7/5
Otroligt
Publicerades 10 juli 2024
Good location and very clean!
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Brito
Executive Single Room Suite
Bodde på feb. 2023
Familj
21 recension
4.5/5
Utmärkt
Publicerades 13 mars 2023
Very good stay at this hotel, the staff was very thoughtful, polite and helpful at all times. Breakfast was good also. The only bad comment is that we couldn’t decrease the room temperature so we were feeling very very hot all the time and apparently this is a recurrent problem. It needs to be sorted. Besides this, I would recommend the stay at this hotel.
Översätt
Sugadero
Standardrum i kingsize
Bodde på okt. 2023
Affärsresenärer
24 recension
4.7/5
Otroligt
Publicerades 27 nov. 2023
Very nice to stay
Översätt
Svar från boendet: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Jeannexr
Standardrum i kingsize
Bodde på nov. 2024
Affärsresenärer
14 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
開封喜來登,硬件設施符合喜來登的一貫標準。驚喜是工作人員,有着超出專業範圍的熱情。會主動贈送開封地圖、講解旅遊景點、告訴我們跨年夜開封市會有什麼活動。會在我們蓋章時主動走過來講解開封的歷史文化、印章上的每一處地方都如數家珍。會幫我們把行李一直送到停車場。Ankh Sang、Ada Yan、還有一位沒有記下名字的禮賓小哥,被開封人感動的一天。
Översätt
Gästanvändare
Familjerum med 2 sovrum
Bodde på nov. 2024
Familj
7 recension
4.8/5
Otroligt
Publicerades 1 jan. 2025
來開封玩了4天,住了3晚。是單間和雙標間的親子聯通房,帶父母和小寶出行這種房型很方便。服務人員意識都很好,房間整體設施也不錯,早餐中規中矩,該有的都有。 唯一缺憾就是換個智能馬桶吧,或者加個智能馬桶圈也行。 開封之行很愉快,遇上跨年,祝大家新年快樂。
Översätt
Svar från boendet: 感謝您下榻開封大宏喜來登酒店,並給出好評。酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標,去往清明上河園、大宋武俠城、開封府等熱門景點交通便捷。客房設計突顯宋風新韻,全部房型均配備獨立浴缸,套房內更有臨窗圓形浴缸,均設落地大窗,憑窗遠眺即可欣賞濱湖公園綺麗湖景或開封新區繁華城景。下榻即可免費體驗的室內恆温泳池位於5層,健身中心配備有氧與力量型訓練器材,瑜伽房等康體設施讓您在此舒展身心。真誠歡迎您的再次會聚。
Shengqiaozhidimantuowaxianfeng
Executive Single Room Suite
Bodde på nov. 2024
Affärsresenärer
51 recension
3.7/5
Publicerades 31 dec. 2024
景觀房確實景色很美,但是服務就有點差強人意,浪費了美好的景色,顯示房間浴缸不能蓄水,聯繫客服中心反映問題,客服中心回覆工程人員會到房間查看,等了半小時即沒回復也沒工程人員聯繫,後通過攜程聯繫協調處理。早餐9點15分去用餐,沒冰牛奶,跟服務員反映,服務員讓等一會,我就回到座位上,讓後我看着服務員在咖啡機邊上等,客人使用完咖啡機後服務員從咖啡機裏取出牛奶,倒了一杯送到我的餐桌前,我問服務員為什麼這樣,服務員説快收餐了,不能再開了,那會就餐的客人可多了,我觀察了一會,又有客人要牛奶,而且在抱怨反應多次了也沒補充,這樣節約成本真是不應該。而且基本上食材沒了都不補的,有點過了。 服務:太差了。
Översätt
Svar från boendet: 感謝您下榻開封大宏喜來登酒店。您的體驗對我們十分重要,如在入住期間有任何問題,我們都將竭誠為您處理和提供幫助。我們將持續秉持親切熱情、自信大方、深耕本地的核心價值,為賓客提供更加卓越和優秀的服務,真誠歡迎您的再次會聚。