Kaifeng AITCHONE Hotel

The hotel is in a place of nowhere, a bit far from the city centre but most tourist attractions could be reached by taxi with less than RMB 20. Reception staff are very helpful; especially Xiao Lou who is very kind, polite friendly, and helpful. Room is clean and the beds are very comfortable. We had very good sleep there.

I had a pleasant stay at this hotel. The rooms are high-end, comfortable, and clean. While smoking is permitted in the hotel, I was pleased to find that my room did not have a smoky smell. The staff was attentive to our needs, and the breakfast offered a good selection. However, I found that some essential services for foreigners were lacking. For example, assistance with booking a taxi, sending packages, or arranging tours was not available. I was surprised that some essential services were not included, especially given the number of staff available to assist with carrying luggage and opening doors. This was a missed opportunity to enhance the overall guest experience which is something other hotels in China typically offer at no extra cost. Overall, while the hotel itself is nice, I believe it could benefit from providing these additional services to enhance the guest experience.

酒店性價比高！離景區打車非常近，出行很方便。有獨立的地下停車場，自駕很方便。前台服務熱情，房間乾淨整潔設施好用，整體體驗很棒