Kaifeng AITCHONE Hotel

I had a pleasant stay at this hotel. The rooms are high-end, comfortable, and clean. While smoking is permitted in the hotel, I was pleased to find that my room did not have a smoky smell. The staff was attentive to our needs, and the breakfast offered a good selection. However, I found that some essential services for foreigners were lacking. For example, assistance with booking a taxi, sending packages, or arranging tours was not available. I was surprised that some essential services were not included, especially given the number of staff available to assist with carrying luggage and opening doors. This was a missed opportunity to enhance the overall guest experience which is something other hotels in China typically offer at no extra cost. Overall, while the hotel itself is nice, I believe it could benefit from providing these additional services to enhance the guest experience.

先説軟件服務:1、最滿意的是賓館服務人員的服務，尤其是前台服務人員，熱情、周到，進門收到了前台服務員的“歡迎小食”，。2、當了解到是來旅遊時，立刻發來旅遊攻略，讓你玩的開心、省心;前台問路，盡心解答，甚至走出賓館，來到路邊，給你指路，太熱情了。3、每晚回到房間，歡迎小食等着你，好温馨。住着寬鬆，床上用品乾乾淨淨，全部是新的，用着非常舒服，並且洗漱、洗浴、衞生間分離，方便，3、地理位置好，周圍飯店密集，開封特色飯店比較多，方便吃貨。 總之，以後開封，這是必住賓館。推薦朋友們，到這裏住，一定會讓你滿意

和家人出來旅遊，因睡覺比較輕，提前聯繫留安靜的房間，服務員提前做了預留，很滿意。就是早餐一般，粥和胡辣湯也冷了，沒啥吃的，第二天沒吃。總體該酒店不錯，大堂很漂亮，服務很好，很貼心的。