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Verifierade recensioner
Läge och interiör8.8
Bekvämligheter7.8
Service7.8
Renlighet8.5
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Li Yueyao
King Rum med havsutsikt med Bäddsoffa och Balkong
Bodde på maj 2025
Reser med vänner
3 recension
3.0/10
Publicerades 2 juli 2025
Disappointing Stay at a Marriott Property – Poor Housekeeping & Communication
We stayed at the Courtyard King Kamehameha’s Kona Beach Hotel for 3 nights in June 2025, and it was unfortunately the worst hotel experience of our entire Hawaii trip.
Despite being a Marriott property, the room was never cleaned during our entire stay. We checked in on June 6 and noticed the coffee machine was broken on the 7th. We assumed housekeeping would handle it—but nothing was cleaned or fixed. When I called the front desk, I was told housekeeping is only available every other day—something that was never mentioned at check-in.
By the 8th night, the room was still a mess, the coffee machine still broken, and the shower had flooded the bathroom floor due to poor design. We also noticed a dead bug on the lamp that stayed with us throughout the trip and a malfunctioning AC monitor that made adjusting the temperature impossible.
I tried to raise these concerns again when we checked out early on the 9th. The front desk apologized and said they’d follow up with a compensation plan—but it’s now been over a month with no response. That lack of follow-through is shocking from a Marriott.
Even the concierge service—outsourced to a third party—was unhelpful. I strongly recommend not booking anything through them.
This hotel was not the cheapest, but it was easily the worst value of all the places we stayed across Honolulu, Maui, and Big Island. I expect much better from Marriott and will think twice before booking with them again.
We had to live the next day. Very noisy room area no recommended for families.
Översätt
Anonym användare
Resort View King Size-sängrum med balkong
Bodde på apr. 2024
Familj
9 recension
9.0/10
Utmärkt
Publicerades 25 maj 2024
Small but lovely beach inside the hotel grounds. Snorkel gears and beach chairs available to rent free of charge for hotel guests. Not too far from the airport, but the public buses are confusing and impossible to use.
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Rini
King Rum med havsutsikt med Bäddsoffa och Balkong
Bodde på feb. 2024
Familj
1 recension
6.5/10
Publicerades 11 apr. 2024
Housekeeping service was every other day but no one came to serve our room.
The bathroom door didn't have any and in fact didn't close properly.
We were told the pool will be under construction but glad that it was not under construction.
We were not told about breakfast time ends at 10:00 am but it ended at 8:30 am due to Easter brunch, that was not communicated.
Other than these issues, the location is very good, with pool and beach access, staff is good too.
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Scott
2 queen size sängar rum med havsutsikt och balkong
Bodde på nov. 2023
Familj
5 recension
6.5/10
Publicerades 23 dec. 2023
Daily house keeping service had to be requested. When requested it often wasn’t completed. Hotel was showing its age but overall safe and clean and in a great location.
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Gästanvändare
Bodde på dec. 2022
Par
6 recension
6.5/10
Publicerades 19 jan. 2023
For the price point, the hotel was not up to par. The four days we were there, we didn’t have any maid service. The bath had no fan/vent. Location was good. Lighting was not good (or maybe just wasn’t working) — not sure.
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Um Juhyun
King Rum med havsutsikt med Bäddsoffa och Balkong
Bodde på aug. 2022
Par
2 recension
9.0/10
Utmärkt
Publicerades 15 okt. 2022
It was great experience with this hotel. It has a pool and beach in front of the hotel.
The staff was very kind and gave us warm welcome.
The hotel was old fashion and The water pressure is low in the bathroom.
Översätt
Gästanvändare
Bodde på juni 2022
Familj
1 recension
10/10
Enastående
Publicerades 25 juli 2022
Staff super friendly and helpful! Location was perfect! Room was comfortable! Worked out great for our trip to Disneyland!