Pegasos Deluxe Beach Hotel

Detta hotell är fantastiskt, tyvärr finns det några problem. Detta är ett familjehotell. Det betyder barn. För det första finns det bara 2 hissar, som används av gästerna hela tiden, och om du är på nivå 4, 5 och sex gör det mycket svårt att gå upp och ner. Det andra problemet är inga medicinska faciliteter på hotellet. Många barn får kräkningar och dagböcker. Varför ?? Så tänk på om du har en ung familj, ta med dig grundläkemedlet

The stay was simply perfect — we got a brand-new suite with a private pool. The staff was professional, friendly, and very attentive. The hotel’s atmosphere is amazing, it truly has everything. Family-friendly. The entertainment team was absolutely wonderful, full of energy and offering a variety of daily activities. Highly recommended!

Very terrible customer service On check in we had requested separate beds during booking process but were met with one bed, when voiced the issue the female receptionist dismissed and said”, MOST PEOPLE DONT MIND SHARING A BED” and it took numerous phone calls to the reception for the issue to be resolved. All inclusive option- no vegan options, manager told us ‘THIS IS NOT A VEGAN HOTEL”, we were by no means looking for a vegan hotel but vegan options. The whole week we ate carbs, fruit and vegetables, nobody cared about dietary restrictions Housekeeping/ a disaster beyond explanation- bare essentials were not given without us ringing reception, the whole week was the same issue over and over. They treated us like 3rd class citizens and definitely had subliminal racism and exclusion was palatable. One of the housekeepers literally yelled at us when she brought hand wash instead of a body wash. We had to show her the empty bottle for her to calm down and bring the appropriate essentials. Everything was a big deal for them though the main issue rested on them because they never paid attention to minor details like changing towels, etc. Ringing every day about the same thing made us feel like a nuisance and put unnecessary dread and anxiety about basics. The area very peaceful, I commend a few in the dining area who went out of their way to help and make us comfortable. When certain staff though few were around the atmosphere was relaxed and inviting. The Zumba aspect was nice. The views stunning and easy transport. What a shame