Zara Garden Hotel and Apartments

Our stay was great! All the hotel staffs were fantastic. I definitely recommend this hotel for anyone who travels to Kampala, Uganda Thank you everyone

ZARA GARDENS WAS AN EXCELLENT HOTEL CHOICE AND THE STAFF WERR SO HELPFUL AND FRIENDLY. THE ROOMS WERR SO COMFORTABLE AND THE BED AND PILLOWS WERR ESPECIALLY COMFORTABLE

這間酒店服務員的態度很好，無論是前枱接待員，及餐廳侍應都有禮貌，房間的用料品質好，整潔、衛生，體現出酒店的管理不錯，令人滿意。酒店還是很新，希望能保持質素。

I had my wedding reception at this hotel, where I booked the entire event space and paid for the food. The operations manager, Miriam, repeatedly altered the pricing and demanded cash payments. On the event day, the space was dirty and not properly set up, and they allowed other people into the area despite it being reserved solely for my event. The day after checking out, I inquired about any outstanding charges and was informed there were none. However, a few hours later, Miriam called me with threats, claiming an additional 600,000 Ugandan shillings was owed. This was both shocking and absurd—how could they claim I owed money after I had already checked out? When I returned to the hotel to speak with the general manager, the staff informed me he was unavailable and were hesitant to provide his name. I managed to find his contact information through a quick online search and discovered he was at the hotel the entire time. Having traveled extensively and stayed at many hotels, I have never encountered such a level of incompetence. I had high hopes for this hotel and venue but I wouldn't even stay here for free.

I stayed at Zara Garden Hotel the last week in August 2024 - total 5 days. Loved the room, the staff were great, and the the food was good. However, when I left early morning for the airport, I asked the lobby staff for the bill, and paid in full. Before I left, I asked the that I had the total bill, including the food and drinks. Twice I asked, then I left using the hotels airport shuttle. I just arrived at the airport and checked in when I was getting some frantic calls. Apparently, an associate had booking in "on my account" which was then seen as unpaid. Management - Mirriam - started threatening me with all sorts of action including going to the SA embassy. When I told her that payment would actually come from the UK, she said this was not her problem. She only wanted payment. Said she was in the industry for 8 years and knew what she was talking about. To management - you need to retrain this lady. If not, you will kill your business.

The hotel staff here are always around to make sure you’re happy and sorted, customer service is on point. The room was AMAZING, super clean and just feels like “home”. The views from the rooftop bar are actually insane and I think this is what makes Zara Garden a hidden gem! We Will definitely be staying here whenever we’re in Kampala, compared to the busier city centre hotels. ＜3

Everything was super clean. The host were very friendly and hospitable. The breakfast was amazing. …………..,,,,,,,,,.,………..We will definitely return here in the future……………… The rooftop restaurant was amazing especially at night. You can see lake Victoria from there.

No care for paying customers , they wait for customers who are paying more to come. New guests aren't treated as equally. Till 8am . So they claim to be open 24/7 which isn't the case for rooms at the hotel. Where we have to wait till 7am to be shown a room to sleep in

the rooms were clean and neat. friendly customer care from the time you enter the hotel. the staff were good to me and they always helped me whoever I needed anything. the atmosphere is amazing filled with fresh air. I liked the hotel