HOTEL MYSTAYS Kanazawa Castle

HOTEL MYSTAYS Kanazawa Castle recensioner

HOTEL MYSTAYS Kanazawa Castle

10-17 Konohanamachi, Kanazawa City, Ishikawa Prefecture, 920-0852, JapanVisa hotellinformation
HOTEL MYSTAYS Kanazawa Castle
HOTEL MYSTAYS Kanazawa CastleHOTEL MYSTAYS Kanazawa CastleHOTEL MYSTAYS Kanazawa Castle
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Gästrecensioner

8.9/10
Mycket bra
274 recension
Verifierade recensioner
Läge och interiör9.0
Bekvämligheter8.8
Service8.9
Renlighet8.9
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Alla recensioner(274)
Positiva recensioner(266)
Recensioner med foton/video(94)
Praktiskt läge(84)
Utmärkt valuta för pengarna(39)
Lätt att ta sig runt(26)
Utsökt frukost(23)
Nära till tågstation(13)
Vänlig personal i receptionen(10)
Genomsnittlig ljudisolering(8)
Avslappnande spafaciliteter(5)
Negativa recensioner(8)
_b
Deluxe-trebäddsrum
Bodde på mars 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 23 apr. 2025
Loved our stay at here. The hotel located close to the Kanazawa station, just about 7-10 minutes walk. The staff are polite. The room is small, but very comfortable, the bed is firm, and I love the pajamas also.
Översätt
Svar från boendet: Thank you for staying with us at Hotel Mystays Kanazawa Castle. We are delighted to receive your very generous review from your recent stay.We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.We are pleased that you liked our bed and pajamas . We are improving our services everyday to make our guests more satisfied. We hope you will choose our hotel again in the future.
Eliz8
Hollywood Tvåbäddsrum Rökfritt
Bodde på mars 2025
Par
8 recension
8.0/10
Mycket bra
Publicerades 13 apr. 2025
Great price for the location, most staff can’t speak English . Walking distance to station ,Lawson , shrine , restaurants & a local park .
Översätt
Svar från boendet: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are very happy to hear that our team was able to assist you in various way throughout your stay and hope you have enjoyed your trip in Kanazawa. We are so glad to hear that you liked the location of our hotel.Our hotel is located a 5 minutes-walk from Kanazawa station. Eating and drinking establishments are also located in the surrounding area."However, we apologize for the inconvenience caused by our staff's customer service. We will continue to strive to improve our skills.Your precious comment will be taken into consideration for us to improve our service.We sincerely hope to welcome you again at our hotel."Sincerly,Hotel Mystays Kanazawa CastleReception"
Choy Yangqun
Annex Standardrum med två enkelsängar - rökfritt
Bodde på mars 2025
Par
24 recension
9.5/10
Otroligt
Publicerades 15 apr. 2025
Nice hotel with public hot bath provided located nearby to Kanazawa station. There is one famous ramen restaurant located by 5 mins walking distance.
Översätt
Svar från boendet: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are glad to hear that you have enjoyed a comfortable stay at our hotel.Every staff member at our hotel hopes that you will choose to stay with us again in the future.HOTEL MYSTAYS Kanazawa Castle front
Kanyaporn
Annex Superior Tvåbäddsrum - Rökfritt
Bodde på feb. 2025
Familj
4 recension
6.5/10
Publicerades 1 apr. 2025
The hotel has a convenient location near the train station, making travel easy. Food options are plentiful in the area. However, the Onsen is quite small, and since the hotel is next to a main road, noise can be an issue at times. The rooms are on the smaller side, but overall, the cleanliness and service are satisfactory.
Översätt
Svar från boendet: ホテルマイステイズ金沢キャッスルにご宿泊いただき誠にありがとうございました。ご滞在中ごゆっくりお過ごしいただけたようで何よりでございます。これからも皆様が快適にお寛ぎいただけるホテル作りに日々精進して参りますので、引き続きご愛顧賜りますようお願い申し上げます。お客様のまたのお越しをスタッフ一同、心よりお待ち致しております。ホテルマイステイズ金沢キャッスル
Kim Fung
Deluxe-trebäddsrum
Bodde på dec. 2024
Familj
14 recension
10.0/10
Enastående
Publicerades 30 mars 2025
Hotel room is comfortable. Location is near to Kanazawa Station. We had a great stay.
Översätt
Svar från boendet: Thank you very much for staying at Hotel Mystays Kanazawa Castle and for taking the time to rate and comment on our hotel. We are very glad that you liked the location of our hotel. We are relieved to hear that you had a pleasant stay with us. We would be delighted if you would like to visit us again when you come to Kanazawa again. We look forward to welcoming you back to our hotel.Hotel Mystays Kanazawa Castle, Reception
Eddyyew
Annex Standardrum med två enkelsängar - rökfritt
Bodde på mars 2025
Familj
18 recension
10.0/10
Enastående
Publicerades 24 apr. 2025
Excellent location. Within walking distance to Kanazawa Station. There is a popular Ramen stall next to the hotel. Thoroughly enjoyed the onsen during my stay. The room was larger than what I had expected. Excellent staff service.
Översätt
Svar från boendet: We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests.We are very glad you liked the public bath.Our public bath is popular and good for the tourist for taking rest of the trip.We sincerely hope to welcome you again at our hotel.
Gästanvändare
Annex Standardrum med två enkelsängar - rökfritt
Bodde på mars 2025
Par
2 recension
7.5/10
Publicerades 15 apr. 2025
Everything was fine with the only exception for room make up with one of our nights. It was incomplete without tea bags replacement, changing the tea cup and our bath ropes were taken. We had to get them sorted by going to the front desk.
Översätt
Svar från boendet: We apologize for the inconvenience caused by our omission, and thank you for responding to the front desk in a timely manner to give us the opportunity to resolve the issue for you. We will take this as an example and will not make this mistake again, and we hope for your understanding.
Chantal
Annex Standardrum med två enkelsängar - rökfritt
Bodde på feb. 2025
Par
13 recension
5.5/10
Publicerades 9 mars 2025
The first night our room had a bad smell. The second night our water turned yellow. Now normally I am vert reasonable, things can happen. But when I let them know, they where not surprised. I got a new room, but it was very inconvenient. I had to get up early the next day, but because of the water situation I had to pack all of my things and move rooms. This takes time and for that I wanted a little compensation.
Översätt
Svar från boendet: Thank you very much for staying at Hotel Mystays Kanazawa Castle.We would also like to thank you again for your evaluation and feedback during your stay with us.We deeply apologize for the repeated inconveniences caused by the guestroom facilities during your stay.We will immediately investigate the cause and make every effort to improve the situation so that the same thing will not happen again.We are very sorry for the outcome of your stay, and we hope that you will consider using our hotel the next time you visit Kanazawa.Hotel Mystays Kanazawa CastleReception
Anonym användare
Standardtvåbäddsrum
Bodde på jan. 2025
Res med vänner
3 recension
10.0/10
Enastående
Publicerades 4 mars 2025
Perfect location at a really reasonable price. The room was clean and spacious, and we could enjoy the public bath as well.
Översätt
Svar från boendet: Thank you for staying at Hotel Mystays Kanazawa Castle and for taking the time to write a review of our hotel. We are delighted that you liked our location and pricing. Thank you also for using our public baths. If you ever have the opportunity to visit Kanazawa again, we hope you will make use of our hotel. We look forward to welcoming you to our hotel. Hotel Mystays Kanazawa Castle Reception
Flyingpillow
Deluxe-trebäddsrum
Bodde på jan. 2025
Familj
11 recension
9.5/10
Otroligt
Publicerades 9 feb. 2025
Super location near Kanazawa station. Reasonable price, spacious room and onsen is available!
Översätt
Svar från boendet: Thank you for staying with us at Hotel Mystays Kanazawa Castle. We are delighted to receive your very generous review from your recent stay.We are so glad to hear that you liked the location of our hotel.Our hotel is located a 5 minutes-walk from Kanazawa station. Eating and drinking establishments are also located in the surrounding area.And we also glad to knew you liked the public bath.Our public bath is popular and good for the tourist for taking rest of the trip.We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.
Anggorootes
Standard King Size Säng Icke-Rökare
Bodde på dec. 2024
Familj
3 recension
9.5/10
Otroligt
Publicerades 11 feb. 2025
Nice hotel close to kanazawa station, 5 mins walk to kanazawa station. Room is decent and clean
Översätt
Svar från boendet: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated.We hope we can serve you again at our hotel in the future.
Ajjina
Annex Superior Tvåbäddsrum - Rökfritt
Bodde på nov. 2024
Res med vänner
5 recension
8.0/10
Mycket bra
Publicerades 17 jan. 2025
The location and Public bath and room is good. We stayed in Annex Building, there is a Yakiniku restaurant in the ground floor in the evening the smell is very strong.
Översätt
Svar från boendet: Thank you very much for using HOTEL MYSTAYS Kanazawa Castle.We are relieved to hear that you were satisfied with your stay at our hotel.However, we apologize for the smell from the tenant when using the guest room.Due to the structure of the building, we understand that it will be difficult to make immediate improvements, but we will take the opinions of our customers seriously and will continue to strive to improve our services.Thank you very much for taking the time to share your feedback with us.We look forward to your next visit.HOTEL MYSTAYS Kanazawa Castle Reception
phua.sc
Standarddubbelrum
Bodde på apr. 2024
Ensamresenärer
7 recension
8.5/10
Mycket bra
Publicerades 5 juni 2024
Hotel was a short 10 minutes walk from the huge station. Check-in and -out was simple, amenities are available for pick up at the ground floor if necessary. Staff was ready to assist with my queries, helping me check online when I received an earthquake alert.
Översätt
Svar från boendet: Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us.Words from our guests like yours are such an encouragement to us. We hope that you will choose HOTEL MYSTAYS Kanazawa Castle when you come to visit the area again. We sincerely hope to welcome you again at our hotel. HOTEL MYSTAYS Kanazawa-Castle Reception
Gästanvändare
Standardtvåbäddsrum
Bodde på sep. 2024
Par
12 recension
9.0/10
Utmärkt
Publicerades 5 nov. 2024
Parking onsite and is just outside the hotel. This makes it very convenient. Better to reserve to secure a lot when booking this hotel. Everything was good. Only down side is the air conditioning system in the rooms is centralised and cannot be controlled. When we stayed there for 2 nights, they had already switched from air conditioning to heating the rooms. The day we arrived, it was warm so the room was hot. We turned off the heater and opened the windows to let in some cool fresh air. Fortunately the 2 side panels of the windows could be opened. We slept through the night with opened windows.
Översätt
Svar från boendet: Thank you for your detailed feedback! We’re glad to hear that our parking facilities and location added convenience to your stay. We apologize for any discomfort caused by the centralized heating system and appreciate your understanding in adjusting to the room’s temperature. We’ll certainly take your feedback into account to improve our guests' experience. We hope to welcome you again soon!HOTEL MYSTAYS KANAZAWA CASTLE Reception
Gästanvändare
Hollywood Tvåbäddsrum Rökfritt
Bodde på sep. 2024
Familj
6 recension
6.5/10
Publicerades 28 okt. 2024
Hygiene provided was below standard ,full of dust in bathroom , after first day clean up , room table hadn’t cleaned and still sticky , no extra garbage bags was replenishment even we stared DONT DISTURB . When we went out , the room cleaner just open the door and went away without security concept as we still had luggages left in the rooms .Air cond. was stopped without  feasible adjustment when the weather was not cold
Översätt
Svar från boendet: Thank you for taking the time to share your experience. We apologize for the issues you encountered with our cleaning service and room hygiene standards. Your concerns about cleanliness, security, and the air conditioning are very important to us, and we will address these matters with our housekeeping team to ensure improvements are made. We value your feedback and will work to provide a better experience for our guests. We hope you will consider giving us another chance to make your stay more comfortable.HOTEL MYSTAYS KANAZAWA CASTLE Reception