Saibala Inn

Poor room service, AC not working, leaking of water

It was the worst stay that we ever experienced in our traveling days.the rooms where old , all items where damaged, poor room service, no breakfast was given that we have paid for... it was terrible. I would not recommend the hotel to stay.I need my refund for the food

It was an average stay. As they have mentioned in the package with complimentary breakfast but the hotel doesn't have the facility to provide that complimentary breakfast.

I had booked two rooms in saibala inn from 13th september to 14 th september 2024 for one night stay and had even called the hotel for confirmation of the same. After i had booked the hotel, i realised that booked rooms were not upto my expectations for which i had called the hotel. The person who picked up the call had assured me to provide me the rooms as per the requirement once we reach there. However, when we arrived at the hotel, we were informed that the booking had been cancel-led by the hotel staff at 12:30 pm on 13th september. When we confronted them by saying that there was no prior intimation sent to us about cancellation of our booking, the hotel staff argued that it was communication failure from the side of makemytrip and thus started playing blame games. I even called the number through which i called the night before for enquiry abt my booking. But the person who had attended the call yesterday disconnected the call without even taking note of our issue. This was quite shocking and pathetic behaviour from the hotel side given our arrival at the hotel at late night considering the fact that two ladies were there in our group. We were made to stand on the road with our luggage amid-st the mosquito bites feeling disgusted. This is my sincere request to makemytrip to take note of this and ensure that proper communication is made to the customer regarding any cancellations made about their booking by the hotels considering unavailability of the rooms and accordingly penalise such hotels so that this is not repeated in future.

Decent stay with calm environment … friendly reception…comfortable rooms with welcoming environment

Hotel will cancel your booking even after you had paid and that too post 5 hrs had a tribble experience with the hotel

Breakfast is no complementary, make my trip website displays wrong information. They don’t have even in-house kitchen. Cleanliness also needs to be improved. Staffs are courteous and that’s the only good thing over here.

Very bad experience. Staff is very rude. Very dirty rooms. Damaged beds. Very disappointed

Terrible experience! We booked two rooms as a group When we arrived they charged us extra ₹500 also they gave us only one room as the other rooms weren't ready. The rooms which was given was extreme dirty. Found many hairs on the bedsheets and pillow. We had to stay in that room for hours! DO NOT RECOMMEND FOR TOURIST/TRAVELLERS.