The Trees, Kandy

設施：設施整體很新，在這一片區域應該是比較好的。頂樓有無邊泳池，看小鎮景色很棒。 衞生：整體都很乾凈，效率也比較高 環境:離kandy的觀景台很近 服務：入住效率高，服務人員很友善，有小猴子在陽台上還主動叫我看

房間不錯 中規中矩 上午洗澡的時候沒有熱水 早餐很簡單 選擇性很少 整體服務還是不錯的 房間靠近馬路的還是有點吵 大廳景色還是可以的

酒店比較新，風景也不錯，樓頂無邊泳池出片。但居然不能保證24小時熱水，稍微多用一下就要等45分鐘燒水………

位置好，現代化，離市中心，旅遊點斤！ 熱情服務

My husband and I had a great experience here. The room was very clean and staff professional and attentive to our needs. The food was great. Although all staff was great, we'd like to give thanks to the staff at reception, chefs and housekeeping. Unfortunately, I was not able to get all their names. I did get these that I'd like to thank: Gayani, Thushani & Sampath.

The Trees Hotel Kandy was extremely disappointing due to the unprofessional handling of the swimming pool facilities. Despite informing the hotel *yesterday* that we would be visiting today, and even calling this morning to confirm, the staff failed to reserve our spot or communicate properly. The person who answered our call said they would "get back to us," but they never did—only for us to arrive and be told the pool was "fully booked." This lack of responsibility and poor customer service ruined our plans. If the pool had limited capacity, the hotel should have informed us in advance or honored our prior notice. We expected better from a supposedly reputable hotel.