Earl's Regent Hotel

This is our second visit to this hotel this year and we will always stay here when visiting Kandy. Excellent hotel with great food, personalized service, extremely friendly staff, clean and big rooms with great views. Great team taking care of the hospitality industry well so the guests will keep returning to this wonderful location. Cheers to Earl Gunasekara and his super team at this hotel.

Fantastic hotel. Location is good. Breakfast was a bomb

自助晚餐很好吃，還有燒烤，終於安慰了我的胃，價格也不貴，房間挺好，服務也不錯

非常糟糕的酒店，基本設施都沒有！服務人員素質低，根本沒有服務理念。強烈鄙視這個酒店！性價比超級低，不能去住！！！

We stayed in this hotel for 2 nights. The first day after check in we were told to wait for one hour for bath towels. After a hectic travel and no early check-in allowed by hotel this was a nasty surprise. Fridge doesn't work so in the hot climate we couldn't get cold water or cold drinks. The hotel ambience is elegant. Not luxurious. Room size is very good. Bed is comfortable. View is awesome. The buffets have a huge spread. Food is very very tasty. Live music artist was excellent. Made our dinner enjoyable. On second day we came back exhausted at night after a whole day of trekking, rock climbing etc. Housekeeping had cleaned the room. But toiletries were not changed. Outside our room the stale food plates and cleaning supplies were lying. Whole place was stinking. We called reception. They said call housekeeping. Then they said call restaurant. Then they again told to call reception. Finally after 1 hour we ourselves went to Manager to complain. He made sure the work was done. This morning we have checked out. My husband forgot keycard in the room. I didn't know this. As I was boarding my bus the receptionist came running after me demanding keycard. Gave me a feeling like I am a criminal running away. I told her I don't have it. Very unpleasant feeling. The staff needs lessons in hospitality and guest relations. Maybe language barrier is there. So I rate them average. Lot of scope for improvement.

In a bustling, hot city environment, Earl’s Regency hotel provided us with the tranquil escape needed after a day of exploring. Celebrating our 25th wedding anniversary, the hotel team went out of their way to make our stay special. We were treated to the utterly stunning Bridal Suite(honestly, nothing like it in our years of travel) and received a gorgeously hand decorated cake on our special day! Nothing was too much trouble. The buffet is absolutely incredible; my husband is vegetarian and we were both wowed by the shear quality of the cuisine. The pool staff were fantastic, making our late afternoon’s so relaxing and refreshing. A special thanks goes to Oshadi and Kashinda in the restaurant for their hospitality and care. We’ve fallen for Sri Lanka and will stay again on our return. 🙏