cassendra Hotel Kandy

I must say that the staff was superb, above n beyond. We had the great experience staying here. Rooms were clean, food was great. The staff was very friendly, polite and helpful and I must say that they were the best I have ever seen in 35 counties I've traveled. The staff deserves a bonus for their exceptional service. Thank you. Neranja Paul Canada 🇨🇦

We really enjoyed 2 nights at Hotel Cassendra. Our room and bathroom were spotless, comfy bed and soft towels, drinking water every day. They ask if you wish your room cleaned. All staff are really helpfull and friendly. Buffet breakfast are Sri Lanken. If you ask for an omelet they’ll make it for you . And it is cheep 👍😃

We was there three days absolutely brilliant place with good people.from the beginning reception girls smiling ☺️ and give us a wonderful welcome.food is amazing and everyone who works there nice and friendly. Specially that boy haritha fantastic.

We were the only guests and were given the option of rice with either fish or chicken. Chicken never came! No elevator. Night manager was supervising cooking. This hotel doesn't serve alcohol. Breakfasts were as bad as the dinner. Very difficult for the bus to get to. Supposed to be a 4-star hotel but wouldn't rate it above 2-star.

To be honest, giving 1 star is to much for this hotel. I don’t even know where to start… it’s way to expensive,everywhere it is dirty, the beds are uncomfortable and you are sleeping on plastic under the sheets, the bathroom is disgusting and if you close the shower door you can’t open it from the inside. But the worst thing is the breakfast. They charge 8 dollars per person for hard old bread and everything is cold and tastes really old. I honestly don’t know why people give this place a better rating than zero. Never again!!!!!

Definitely not a four star hotel. We booked our room over 2 months ago and we were given a room in the top floor, where they probably housed their cleaners. The floor was dirty and when we entered there was a smell of dampness. We refused to accept the room. They kept protesting to having no vacant rooms but we threatened to leave and find somewhere else. They eventually managed to find a reasonable room. Breakfast was very basic. You got no choice with juices or fruit. You had to have what was given. Very poorly managed and the hotel no character. I would give it a below 3 star rating.