Hyatt Regency Dharamshala Resort

I had great expectations of a luxurious getaway in the hills and wanted “nothing but the best”. Sadly, I was very disappointed. The hotel is rather far from everything, and not even well placed for secluded walks, being on a steep incline which is a busy road, with no walking path. They have a shuttle service, but it is too restrictive. Consider offering it all day, perhaps at a fixed timing, eg every half hour or every hour. Breakfast was a disappointment. Hot food stalls should be more visible, instead of being hidden away. There is no ambience. Outdoor seating is sadly off limits due to the monkey menace. And extremely slow service, even though it was not busy, with only about 20% occupancy! Even a juice at breakfast took 30 minutes. Hot food took longer! Complimentary high tea is a nice touch, but options can be more varied, and include healthy canapés perhaps? Again, service was painfully slow. Service at the bar was slow. And the cocktail (pardesh pani) was watered down and tasteless. The veg skewers were too much veg and too little paneer, and undercooked and too chewy. Live music in the evenings is nice. But if you’re looking for a “happening” vibe, that isn’t to be found. The spa area is terrible. No seating, no welcome drink, no comfortable reception. There wasn’t even any staff there, I had to call reception to ask them to send someone. Though the therapist was good and the massage was nice. The gym is tiny and basic. Compare with the one in Hyatt Kochi for instance, which was fab! Housekeeping needs to pull up their socks. Our room was not cleaned till after 3pm on day 1, though we were out for 5 hours! Turn down service is basic, most hotels leave little treats in the room. There is no bathtub in the bathroom. And no coffee machine!! Like who puts Nescafé instant coffee satchets in a 5 star hotel! Overall, not worth the price. Stay elsewhere.

Visited for 3 nights on 2nd May 2025. Drive :- the sign boards are not appropriate, google maps messes up and the lack of proper sign boards adds to this. Reaching the resort after entering McLeod is painful , the climb up the resort is also steep. Reception :- in an empty reception only 1 person works and others pretend to be busy, should be more proactive. Rooms :- very nice and clean 5* for that , even the lobby and common areas are absolutely beautiful and well maintained Restaurant :- on 2nd night very few guests were there still it took them 20 minutes to serve one roti. The waiters went even paying attention if any guest needs anything. Somehow everyone pretends to be busy. Next morning breakfast waiters were just turning up with random food stuff asking if we had ordered “Plain dosa” , “poori bhaji” the omelette got served twice and juice was never served. The restaurant manager and chef do the formalities of asking if food is good (you can make out that they aren’t interested) If services were upto the mark this hotel would be great but because of services it’s worth giving a miss !!

Excellent property with a wide range of breakfast spread. They also had children camp from 9 am to 6 pm with full time nanny availability. And the best part was the high tea, so many delicious options of snacks to choose from. Overall it was a wonderful stay as expected.

Much needed Oxygen Enriched break!! In the middle of the clouds, with hospitality for other competitors resort, to envy from!! Its hard to put our overall experience in words… how can we explain the feeling of being welcomed by each and every unit member who came across wearing a warm Smile! #awesomeFood #greatHospitality #Cleanliness #NaturallyBlendedResort

I recently stayed at this beautiful resort and I absolutely loved the property. Though reaching the resort was a bit of a challenge due to the winding hill roads, the moment I arrived, all the effort felt completely worth it. The peaceful surroundings, fresh mountain air made me forget all the chaos of daily life. It truly offers an experience that soothes your soul. The spa and swimming pool were excellent, food was great, staff is incredibly warm and friendly. Every person I interacted with went out of their way to make me feel welcome and comfortable. Saurabh at the restaurant was attentive and always made sure everything was perfect. The person at the bar was super cool. A very special thanks to Sunny from Reservations - he was extremely polite and helpful, patiently handling all my requests with a smile. He truly spoiled us with his hospitality, and I haven’t experienced such warmth and professionalism anywhere else. Tarsem ji also helped plan our itinerary and gave us some amazing recommendations that made our trip even more memorable. I’m already looking forward to coming back with my family during the winter season.

Wishing to enjoy my holidays to the fullest with my family and kids, this 5 star property completely disappointed me and my family. Extremely uncooperative behaviour and abysmal service and lack of facilities made our experience extremely painful. Especially Mr. Vikraant's behaviour was intolerable and extremely uncooperative. This property does not live up to its name in any way. Simply reprehensible.