Le Jardin Maore

We enjoyed our stay in Le Jardin Maore Lodge in Mayotte. We booked Superior family room with Sea View, and the room setup was very elegant and comfortable with all required aminities. The hotel service and the staff were superior too. Special thanks to Ms. Delfin who facilitated our requirements and airport transfer and also assisted in having special dinner dishes request from the Chef. One improvement is required from the hotel management for providing WIFI in the room as it is currently available in the reception and the bar only

I will start with the pros: - nature is gorgeous: the beach, the sea, the coral reef, the turtles; - Claire, the lady at the reception is super. She is extremely nice and always willing to help and solve the issues (many) you encounter; - people at diving center are nice and almost all of them speak English. Cons: - the lodges are awful. Even the alleged “superior” ones are adequate for no more than a 1 or 2 stars hotel; - service is terribly slow both at the restaurant and at the reception (aside for Claire); - local people working at the restaurant and at the reception are not at all trained for doing their job, they seem not to understand problems and they do not care to solve them; - diving center has no service at all, you have to do everything on your own from bringing your gear to the boat to wash it; - prices are absolutely crazy for what your got. Overall it is not worth the money you spend and as a matter of fact it was half empty even the second week of August. Hopefully someone with high level European experience of hospitality will assume management since the place has lots of potentials. With very little investment and customer care it could be a paradise.

L établissement est toujours confortable, dans un cadre idyllique et fort heureusement préservé. En revanche l’ambiance générale était moins chaleureuse que notre précédent séjour en décembre, suite au cyclone. Le personnel traîne des pieds littéralement et on n’a plus l’impression d’être à l écoute du client. Il y avait une serveuse également samra et quand elle était là, l’ambiance était autre , agréable accueillante. Va-t-elle revenir ? Je ne veux pas chipoter mais c’est vrai que l ambiance est clivée. Les chefs toujours des chefs, un régal les plats !