TAUERN SPA Zell am See - Kaprun

It was so great. Loved the food but the staff at the restaurant was bit rude. Overall pleasant stay

주중에만 1박 예약이 가능한 환상적인 알프스산 배경의 온천휴양숙소. 체크인 전에 호텔전용온천시설을 제외한 물놀이시설을 이용할 수 있게 해준다. 호텔 지하 탈의실은 남녀 공용으로 라커 앞에서 옷 갈아입으면 낭패를 볼 수 있다. 말이 온천이지 따뜻한 물의 수영장(락스냄새도남) 정도로 생각하면 되고, 누드존이 있으니 주의할 것. 비치체어가 많아 쉴 곳이 충분하며, 직원들이 너무들 친절하다. 여행 중 제일 친절한 직원들이 있었던 곳. 객실의 미니바가 무료이고, 코스 포함 저녁 뷔페도 맛있었으며, 여기도 녹즙기가 있어 좋더라. 좌석은 석식, 조식 지정석으로 테이블에 예약자이름 카드가 있음. 체크아웃시 기념품으로 작은 허브소금을 주는데, 이럴 깨알 같은 서비스들이 기분 좋게함. 2층 정도 언덕에 로비가 있어 짐을 내리고 그 아래 야외주차장에 무료로 주차를 했는데, 나중에 보니 건물 아랫쪽으로 엘리베이터로 접근 가능한 주차장이 있더라. 가시는 분은 참고하시길..

Pros: - good location. Bus stop right outside hotel to the slopes - nice rooms, cleaned daily (note no tea or coffee facilities in the room), comfy beds To note: there are 2 main spa areas. One just for hotel guests (rooftop, nice views, nice spa) and the separate spa which is for public access (this is the main spa used in social media posts. This is very popular with families. If you want a quieter experience, access the rooftop spa). You can access the public spa for a day if you are not a hotel guest. Cons: We spent a long time researching this hotel and chose it due to the well advertised meal options, which could cater for dietary requirements. My partner is allergic to gluten and dairy. We emailed the week before confirming this, to get a response that this would be no problem to cater for. We stayed for 5 nights on half board and had issues from day 1. The staff misunderstood ‘dairy’ allergy, with ‘lactose’ free. A mistake they admitted on day 3. On day 4, when we spoke with the bar and restaurant manager, he admitted that all of my partners meals should have been prepared in their allergy section in the kitchen, which they had not been. (By this point, we had been to reception twice, been promised a chef would assist every mealtime with guidance round the buffet, and other meal options - which was only provided once, had to stop chefs at an open grill using the same hot plate and utensils to prepare dairy free meals with the same equipment used to make non allergy meals, and many more issues). The result of this being, my partner was very poorly most of the holiday. The staff were rude, we were made to feel uncomfortable during mealtimes, we were not listened to when we repeatedly questioned their preparation and ingredients of supposed ‘dairy free’ meals, and we lost all faith in them. My partners meal choices were hugely restricted due to their lack of food standards education, and the hotel does not adhere to the EU Food Safety Authority Standards reg 1169/2011 stating mandatory allergen information for non pre packed food, including in restaurants and cafes (Specific to Austria - allergen information regulation BGBL II No. 175/2014). To be clear, their buffet food and their menus for set meals does not consistently state allergens associated to each foodstuff. We were not offered any compensation. We would never return, will not recommend, and would advise to approach with caution if you have food allergies.