Animal hunter ng
10 juli 2022
!!!BEWARE!!! THIS PROPERTY IS RATED 2.5 STARS ON ******* AND TRIP.COM FOR A REASON
WOULD RATE 0 STARS IF POSSIBLE
Do not be enticed by the low price! The property will use non refundable policy to refuse refund.
Booked this property on trip.com for stay 8 July 2022. After making non refundable payment, receive notice that there is no heat pump even though we booked our stay during the winter period.
We called the hotel to request for free cancellation. Nobody picks up the phone so dont expect any form of service from the hotel. After many failed attempts to contact the hotel, manage to get in touch with hotel manager daniel and amy who was very rude.
We do not dare to stay at the hotel anymore because the hotel manager told us to try and cancel our booking if we could.
Trip.com got involved and tried to negotiate for free cancellation but the hotel managers refused.
Overall, hotel facilities does not even meet the minimum for budget standards, service is close to non existent.
DO NOT MAKE A BOOKING HERE
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