Spa Resort Sanssouci

Super sauberes Hotel, tolle Lage Preisleistung top. Schwimmbad war sehr kalt ansonsten sehr empfehlenswert!

酒店非常不錯 但是有點老 分配的是Green House

Stay away from this place. I stood there for five nights,and left them ,to move much better place.Management very rude,overcharged my stay,kitchen very poor ( food overcooked,deep fry ,nothing healthy and diet to eat). Location to far and up on the hill from minerals springs.

Rude , condescending personnel, Soviet style rooms, it felt like I got back to my worst childhood experiences in Soviet Union children camps. There are a number of buildings in the hotel, but the reservation does not clarify which building to go to upfront. I was greeted in Russian at the reception and although I mentioned that I preferred to speak English I was still being addressed in Russian. I checked in and immediately checked out and left to stay in a different hotel. Overall, I will never come back and won’t recommend this place to anyone.

We have had an okay stay at Spa Resort Sanssouci but I would not go back. When we arrived, we could already see some difficulties in the communication in English, and luckily we knew a little german that helped us out. We had full board but we could only check in at 2 pm, when the restaurant was closed. My husband, 2 year old daughter and I headed to the bar for a snack and we ordered (with difficulties) a baguette, an ice cream and a salad. The bar lady could not speak a word of English, but we managed to get what we ordered and paid. We paid in euro cash, and we just arrived in CZ so the price we paid sound quite a lot to me, but with a 2 year old, you have no time to check receipts and menus. The rest of the meals went fine in the restaurant of the hotel, but once we were about to check in, I found the receipt from the bar, and discovered I was charged for two baguettes, not one. I tried to discuss this with the receptionist, who called the hotel manager and, after I explained this, I was basically told that "in life you should always check what you pay for". We are talking about 7 euros, so I did not continue the argument, but I did not find this the adeguate way to address a client. For this reason, I did not tip. The room was very big, furniture a bit old but we didn't mind. Very nice view from the terrace. Pool was not "spa-warm" - it was 26 degrees, but in the hotels I have been around Europe it is usually warmer. The jacuzzi was small and always occupied so we didn't use the spa. We got a nice massage instead. The hotel had a playroom which was the highlight of our stay.

Slippers are not in the room anymore, but I had to ask for it on reception. Swimming pool - towels, sheets and swimming sticks are not available on the shelf freely, but there is need to ask for it each time. E.g. when I asked, I was given with just one. Having that it was the only one available in the pool, it is no surprise that someone else took it and I had to ask for one more, etc. There is no clear sign on the ladies sauna door itself, but just a A4 paper with small font above the door. Multiple times I've seen mans get ladies confused by entering the ladies sauna because of absense of "ladies" plate/sign. Safe wasn't working in the room. Recycle bin was broken in the bath. It feels like source components used for dinners have become cheaper. I was asked for passport whereas Czech Id is sufficient by law in Czechia.