MELIÁ Zanzibar

2월 13일부터 15일까지, 이틀동안 머물렀습니다. 다양한 뷰를 경험하기 위해 각자 다른 위치의 방들을 예약했고 정원과 바다 뷰가 모두 아름다웠습니다. 직원들도 모두 친절하고 음식도 좋았습니다. 하지만 우리는 15일 새벽에 체크아웃을 해야해서 리셉션에 문의했고, 저녁 시간 동안 데스크에 있던 직원이 매우 실망스러운 태도로 우리를 대했습니다. 비영어권 국가에 사는 우리의 영어 발음을 우스꽝스럽게 따라하며 조롱했습니다. 또 카드 계산기에 마스터 카드 로고가 떠있음에도 마스터 카드로는 결제가 불가능하니 방에 돌아가 다른 카드를 가져오라고 했고, 결제를 시도해보라고 부탁하자 계산이 되는 카드가 맞냐며 비아냥거렸습니다. 당연히도, 카드 단말기에 카드가 인식되어 결제가 완벽하게 되었습니다. 영어가 서툰 고객을 조롱하고 도둑으로 취급하는 것이 이 리조트의 경영 방침인지 나는 몰랐습니다. 알았다면 예약하지 않았겠지만, 그 문제 많은 직원을 제외하면 모든 직원들이 친절했고 시설이 만족스러웠습니다. 조롱을 견디면서까지 올 가치가 있는지는 더 고민해봐야 할 것 같습이다.

Very good location, service and rooms. We enjoyed the lovely scenery and lovely staff. The only thing that could have been bettrr is the food, for a premium price we paid we expect premium and more variety on the buffet. More exotic fruit, more fish options , better dessert, ice cream... But overall experiemce was great.

My experience with this hotel was incredibly positive ( I've been here nine and still maintains the level) . The cleanliness and attention to every aspect at the highest level immediately caught the eye, from the lobby and the entire main building (shisha zone, shops, indoor pool, bar, games zone e.g. billiards, etc.), including SPICE MARKET, clean, comfortable, with the possibility of eating outside (two zones for non-smokers and smokers would be useful), full of various delicacies, but practically unchanged, but able to satisfy with their dishes everyone will find something for themselves. TAMU resturant ....SUPER food it's a pity that guests avoid it because it's worth eating here, maybe it should be promoted in some way life cooking ?? Happy hours? Through the gardens, which were raked and pampered daily, the sounds of frogs give a unique atmosphere. Further on, there is a beautiful, very large, irregularly shaped swimming pool with a cascade, numerous sun loungers with umbrellas, there is also a bar, in the evenings once a week a disco, everything is neat, clean, but the bar needs renovation, but as the hotel manager Mr. Vikram Cheekoory,( you can clearly see that he is very, very engaged) I met several times a day, explained to me, you can see that he pays attention to quality and guests at every step (thanks a lot for showing, some of the rooms after renovation are beautiful, comfortable and deserve 5 *) part of the facility will be renovated from May 2025. The beach, it is vast, clean, cleaned every day, fully functional sunbeds. Still, here a SMALL MINUS the sunbeds cover the entire area, because part of the beach is for LEVEL guests (I fully understand and respect that LEVEL guests must have their own area and there should definitely be no other guests there). Still, such a large number of sunbeds on the MELIA side does not provide comfortable rest, the sunbeds are too close to each other, a big plus is CHILI music in the background, but if there are sunbeds with guests talking loudly, the spell of rest is broken and this causes great discomfort, as well as smoking cigarettes or cigars next to it is not comfortable for others.L A larger zone should be created with a greater distance between the sunbeds. Plus there is a zone for games, e.g. volleyball, board games and cards. The rooms do not disappoint with their size or hygiene, as well as their general condition, which is at a decent level, cleaned really regularly and moreover carefully. An interesting solution, separate areas of houses/rooms with their own pools with plants and frogs, beautifully lit sidewalks pleasantly surprise and add to the atmosphere. What must be emphasized is the incredible work of the entire team! Incredibly full of energy evening performances, who try in many ways to make everyone's time more pleasant (big thanks to CX Ana María Walls Gómez). Waiters, cooks, gardeners, cleaners, service people, who despite being tired always with a smile on their fa