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Verifierade recensioner
Läge och interiör9.2
Bekvämligheter9.2
Service8.7
Renlighet9.3
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Alla recensioner(63)
Positiva recensioner(14)
Recensioner med foton/video(10)
Utmärkt vistelse!(8)
Vänlig personal(8)
Fin utsikt(3)
Negativa recensioner(2)
Gästanvändare
Superior Junior Suite Twin
Bodde på mars 2025
Familj
1 recension
4.0/10
Publicerades 21 apr. 2025
very bad experience. it was third time stay, I won’t come back again.
still it has a nice view, but all others are getting worst. I had to call supervisor or manager to complain every single day regarding staffs unkindness and how they are un professional. such a very shame that Mora’s standard is getting worst. Certainly it is not a 5 stars standard.
Översätt
Svar från boendet: Dear Guest, Thank you for sharing your feedback, and we’re truly sorry to read that your visit did not meet the standard you’ve come to expect from us. We appreciate your continued support in the past.Please know that we did attempt to reach out during your stay to better understand your concerns and address them personally, as guest satisfaction is always our priority. We value the time you spent with us and thank you once again for your feedbackAsante sana and karibu tena,Best regards,Deman Ragge, Mora Digital Experience Host
Gästanvändare
Superior Suite King Ocean View With Whirlpool
Bodde på aug. 2024
Par
3 recension
10.0/10
Enastående
Publicerades 29 sep. 2024
Our stay at Mora has totally exceeded our expectations. The hotel is very nice and clean, food and drinks were very delicious and the staff was extremely friendly and welcoming. We have spent 4 nights there during our honeymoon and everyone made us feel very special. Would highly recommend it to everyone and would be happy to stay there again
Översätt
Ogochukwu Reju
Superior Junior Suite King
Bodde på dec. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 19 jan. 2025
Everything about the Mora was excellent. Top notch service.
The inclusive service was amazing. Staff were friendly and eager to always assist.
Great job
Översätt
Svar från boendet: Dear Ogochukwu, Thank you for the kind review. Best Regards, Deman Ragge, Mora Digital Experience Host
Svar från boendet: Dear Ada, Thank you for sharing your detailed feedback about your stay. We value your honest input and appreciate you highlighting both the positive aspects and areas you feel could be improved.Our team was pleased to assist you during your stay and ensure that your concerns were addressed promptly. We aim to provide clarity and support for all guests, and our team remains available to resolve matters whenever needed. Regarding our services, we strive to make dining reservations and activity arrangements as seamless as possible, and the dedicated efforts of our Mora Experience Team are always there to help with personalized assistance.The unique beachfront location is indeed one of the highlights of the property, offering breathtaking views and an array of water activities. We’re glad you enjoyed the culinary offerings across our restaurants and the convenience of our all-inclusive setup.To clarify, we are not undergoing renovations, and the resort continues to maintain its tranquil environment while welcoming all guests. Your feedback inspires us to continue refining our services to meet guest expectations. Best regards,Deman Ragge, Mora Digital Experience Host
Adixiansheng-
Superior Junior Suite King Ocean View
Bodde på mars 2025
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
乾淨整潔,餐廳菜品豐富
Översätt
Svar från boendet: Dear Adixian, Thank you for choosing to stay with us and for leaving such a lovely review regarding your stay here. Asante sana and karibu tena. Best Regards, Deman Ragge, Mora Digital Exeperience Host
Svar från boendet: Dear Traveller, Thank you for sharing your thoughts. We’re pleased to read you appreciated the size of the hotel, cleanliness, and the ease of access to the beach and water activities. It’s great that you enjoyed the natural beauty and the opportunities to explore the ocean.Regarding your dining experience, we understand your frustration and we take such matters seriously and we are always reviewing the service to ensure our staff is consistently professional and attentive. Karibu tena. Best Regards, Deman Ragge, Digital Guest Experience Host
Svar från boendet: Dear GuestThank you for sharing your detailed feedback with us. We're pleased to read that you enjoyed our diverse buffet offerings and the large garden as well as our rooms. It's great to know that our grilled food and the ever-changing buffet options were highlights of your stay.Our location is specifically chosen to help guests unwind and relax, providing a serene and picturesque environment. The views of Mnemba Island from our resort are indeed a unique feature that many guests appreciate.We understand your concerns about the room door, terrace conditions, and the presence of bees and flies during breakfast. Your comments regarding the booking system for restaurants and the availability of pool towels are also noted. We strive to provide the best possible experience, and your feedback has been shared with our relevant departments.Regarding the terrace and its local wildlife, we aim to maintain the natural environment while ensuring guest comfort. Our pest control measures are in place. The unique natural setting of our beach, with its fine sand and local marine life, is part of the authentic Zanzibar experience. Zanzibar’s beaches are all public, and therefore its important for the local Zanzibari people to be able to fish and make a living. We apologize for any inconvenience you faced and want to assure you that we take all feedback seriously and will address these concerns with the relevant departments.Thank you again for your feedback. Best Regards, Deman Ragge, Digital Guest Experience Host
Svar från boendet: Dear Traveller, Thank you for your feedback. We’re delighted to read that after the journey from the airport, you felt the serene, tranquil atmosphere of the hotel. It’s wonderful that you enjoyed the large variety of restaurants offering diverse cuisines—sounds like you had quite the culinary adventure with us. We’re glad your stay was relaxing and fulfilling, and we hope to welcome you back soon for more of that island escape.Best Regards, Deman Ragge, Digital Guest Experience Host
Svar från boendet: Dear Guest, Thank you for the kind words about your stay at The Mora Zanzibar. The team and I are elated that you had a lovely time. Its great to know that you enjoyed our restaurant Jikan and that it was indeed a highlight during your stay. We hope to have the opportunity to welcome you again. Best Regards,Deman Ragge, Digital Guest Experience Host
Gästanvändare
Svit Superior King
Bodde på sep. 2024
Res med vänner
1 recension
9.5/10
Otroligt
Publicerades 24 dec. 2024
酒店很大,設施齊全,住宿包含三餐,很方便。有多種類型泳池、Spa,The mora app上每天還有不同的活動和課程可以參加,包括潛水體驗課。 馬賽集市可以買點紀念品,馬賽演出很好玩結尾還可以一起跳舞。
Översätt
Svar från boendet: Dear Traveller, Thank you for sharing your experience with us. It’s great to read that the convenience of our all-inclusive meals, diverse facilities, and daily activities on The Mora app contributed to your stay.The Maasai Bazaar is indeed a wonderful spot for unique souvenirs, and the Maasai show brings such a lively and cultural touch to the evenings. We’re glad you enjoyed engaging with both, especially dancing during the performance.We hope to see you again for another memorable visit filled with new experiences and discoveries.Asante sana and karibu tena. Best regards,Deman Ragge, Digital Guest Experience Host
Svar från boendet: Dear Guest, Thank you for choosing to spend your holiday with us and for leaving a positive review. We are glad you found our services great. Asante sana. Best Regards, Deman Ragge, Digital Guest Experience Host
Gästanvändare
Svit Superior King
Bodde på juni 2024
Familj
10 recension
9.5/10
Otroligt
Publicerades 23 aug. 2024
追海豚很方便,景色很美,硬件和服務在桑島算不錯
Översätt
Svar från boendet: Dear Traveller, Thank you for your review. We're glad you found dolphin spotting convenient and enjoyed the beautiful scenery. It’s wonderful to read that our facilities and service stood out for you during your stay in Zanzibar. We hope to welcome you back for more memorable moments.Best Regards, Deman Ragge, Digital Guest Experience Host