The Mora Zanzibar

The Mora Zanzibar recensioner

The Mora Zanzibar

Muyuni, Kaskazini A, Zanzibar North, TanzaniaVisa hotellinformation
The Mora Zanzibar
The Mora ZanzibarThe Mora ZanzibarThe Mora Zanzibar
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Gästrecensioner

9.1/10
Utmärkt
63 recension
Verifierade recensioner
Läge och interiör9.2
Bekvämligheter9.2
Service8.7
Renlighet9.3
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Alla recensioner(63)
Positiva recensioner(14)
Recensioner med foton/video(10)
Utmärkt vistelse!(8)
Vänlig personal(8)
Fin utsikt(3)
Negativa recensioner(2)
Gästanvändare
Superior Junior Suite Twin
Bodde på mars 2025
Familj
1 recension
4.0/10
Publicerades 21 apr. 2025
very bad experience. it was third time stay, I won’t come back again.  still it has a nice view, but all others are getting worst. I had to call supervisor or manager to complain every single day regarding staffs unkindness and how they are un professional. such a very shame that Mora’s standard is getting worst. Certainly it is not a 5 stars standard.
Översätt
Svar från boendet: Dear Guest, Thank you for sharing your feedback, and we’re truly sorry to read that your visit did not meet the standard you’ve come to expect from us. We appreciate your continued support in the past.Please know that we did attempt to reach out during your stay to better understand your concerns and address them personally, as guest satisfaction is always our priority. We value the time you spent with us and thank you once again for your feedbackAsante sana and karibu tena,Best regards,Deman Ragge, Mora Digital Experience Host
Gästanvändare
Superior Suite King Ocean View With Whirlpool
Bodde på aug. 2024
Par
3 recension
10.0/10
Enastående
Publicerades 29 sep. 2024
Our stay at Mora has totally exceeded our expectations. The hotel is very nice and clean, food and drinks were very delicious and the staff was extremely friendly and welcoming. We have spent 4 nights there during our honeymoon and everyone made us feel very special. Would highly recommend it to everyone and would be happy to stay there again
Översätt
Ogochukwu Reju
Superior Junior Suite King
Bodde på dec. 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 19 jan. 2025
Everything about the Mora was excellent. Top notch service. The inclusive service was amazing. Staff were friendly and eager to always assist.  Great job
Översätt
Svar från boendet: Dear Ogochukwu, Thank you for the kind review. Best Regards, Deman Ragge, Mora Digital Experience Host
AdaHuang_
Superior Suite King Ocean View
Bodde på dec. 2024
Par
65 recension
9.0/10
Utmärkt
Publicerades 2 feb. 2025
這個酒店好壞參半,先説有待提高的方面: 1/ 前台態度惡劣,完全無服務意識,訂的海景房被安排在一樓且完全無景的房間,與前台溝通無果,且遭遇強烈爭辯,聲稱此房型價格和和訂的一致,在陽光透過縫隙,有可能看見“一線”景。經半夜郵件投訴,才得以在第二日升級換房。入住時,除扔來一張房卡,並無必要briefing ,我連下載酒店服務app都是從XHS上查的,打前台撥什麼號碼也不知道! 2/ 酒店並無hotel limo ,如需出行,需要自行找出租車。 3/ 酒店有4個餐廳,但其中烤肉和亞洲菜餐廳用酒店App完全是無法預訂,衹能找customer relationship manager 幫忙才訂上。 好的方面如下: 1/酒店位置得天獨厚,海灘很美。 2/ 酒店實施一價全包,各個餐廳食品豐富,出品良好,服務態度好,酒吧,甜品屋也十分方便。餐廳的營業時間也安排合理。 3/性價比高,酒店目前剛滿一年,正在進行二期工程施工,人氣不錯。 4/在書面實名郵件投訴後,有負責人跟進並處理。 5/水上活動豐富,追海豚,喂海龜,撿海星,海上日落都不遠,安排方便。
Översätt
6/11
Svar från boendet: Dear Ada, Thank you for sharing your detailed feedback about your stay. We value your honest input and appreciate you highlighting both the positive aspects and areas you feel could be improved.Our team was pleased to assist you during your stay and ensure that your concerns were addressed promptly. We aim to provide clarity and support for all guests, and our team remains available to resolve matters whenever needed. Regarding our services, we strive to make dining reservations and activity arrangements as seamless as possible, and the dedicated efforts of our Mora Experience Team are always there to help with personalized assistance.The unique beachfront location is indeed one of the highlights of the property, offering breathtaking views and an array of water activities. We’re glad you enjoyed the culinary offerings across our restaurants and the convenience of our all-inclusive setup.To clarify, we are not undergoing renovations, and the resort continues to maintain its tranquil environment while welcoming all guests. Your feedback inspires us to continue refining our services to meet guest expectations. Best regards,Deman Ragge, Mora Digital Experience Host
Adixiansheng-
Superior Junior Suite King Ocean View
Bodde på mars 2025
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
乾淨整潔,餐廳菜品豐富
Översätt
Svar från boendet: Dear Adixian, Thank you for choosing to stay with us and for leaving such a lovely review regarding your stay here. Asante sana and karibu tena. Best Regards, Deman Ragge, Mora Digital Exeperience Host
Gästanvändare
Svit Superior King
Bodde på juli 2024
Familj
24 recension
8.0/10
Mycket bra
Publicerades 18 aug. 2024
優點:酒店非常大設施也不錯,很乾凈。單獨擁有一片海灘,可以租借沖浪設備之類的,出海追海豚也方便。 位置獨立離島上其他地方有點遠,感覺住1-2天就可以了。 缺點:服務感覺有點漫不經心的,中午預訂了beach club的午餐,到了之後竟然説我們的午餐有人吃了,還特別不相信我們的樣子。那個服務員的態度特別讓人生氣,都花了好幾千住酒店了,誰還能因為一頓午飯説謊呀。這個服務真的絕了,不知道服務員怎麼培訓的。花了幾千塊,服務還這麼糟心。 在這裏就別期待啥星級服務了,然後也別預訂特殊餐廳了,直接吃自助餐廳吧,省時省事還不會生氣。
Översätt
Svar från boendet: Dear Traveller, Thank you for sharing your thoughts. We’re pleased to read you appreciated the size of the hotel, cleanliness, and the ease of access to the beach and water activities. It’s great that you enjoyed the natural beauty and the opportunities to explore the ocean.Regarding your dining experience, we understand your frustration and we take such matters seriously and we are always reviewing the service to ensure our staff is consistently professional and attentive. Karibu tena. Best Regards, Deman Ragge, Digital Guest Experience Host
Gästanvändare
Svit Superior King
Bodde på maj 2024
Par
5 recension
4.7/10
Publicerades 23 juni 2024
不會向任何人推薦這個酒店,雖然是我第一次來桑給巴爾。 唯二的亮點是除了早餐外自助餐每天都會換花樣,烤的食物很不錯以及大花園➕低密度住所。 缺點數不清了,包括但不限於: 房間門突然打不開了,晚上6點多搞到9點才完全好。 房間的露台很多大蝸牛和各種爬蟲,房間內衣服不容易幹,曬在外面第二天你就會發現內褲在趴着一個大蝸牛,粘液裹着一圈又一圈…如果你放棄這個露台可能影響不大,但是你要硬着頭皮試試,這將是一場災難。 吃飯的自助餐廳早上也是大把蜜蜂和蒼蠅,你一邊吃一邊要揮舞着叉子驅趕它們… 除了自助餐廳外,酒店其他的餐廳都需要提前在app預約,儘量入駐當天把之後的餐全部約好,否則你大概率衹能天天吃自助餐。 酒店的泳池毛巾十分匱乏,正常6.30關閉,但是5點就沒有乾淨毛巾提供了,這個時候太陽快要落下,有點小風,所以你下午要出門就沒法在酒店泳池游泳… 對了,這個酒店衹有私人沙灘,沙子十分細膩,就像麪粉。晚上八九點出來可以發現很多大螃蟹。我不知道這是這家酒店獨有還是桑給巴爾皆是如此。 離酒店最近的海邊停滿了當地攬客族的私人的裝了發動機的小木船,如果你硬要走遠一點繞過他們下海游泳,當你偶爾嗆水的時候會發現海水裡一股子機油味… 看到小木船你會以為非洲比較落後,條件差就忍一忍吧。當是當你打車去nungwi beach遊船看日落後會發現為什麼別人海邊的快艇和兩層的遊艇並不罕見? 最後如果你準備來桑給巴爾儘量不要選擇 the mora這種落單的酒店,旁邊沒有村莊和其他酒店,打個車衹能whatsapp提前約好,因為出租車很難進來…小黑的報價砍到7折十分輕鬆,放心砍…
Översätt
Svar från boendet: Dear GuestThank you for sharing your detailed feedback with us. We're pleased to read that you enjoyed our diverse buffet offerings and the large garden as well as our rooms. It's great to know that our grilled food and the ever-changing buffet options were highlights of your stay.Our location is specifically chosen to help guests unwind and relax, providing a serene and picturesque environment. The views of Mnemba Island from our resort are indeed a unique feature that many guests appreciate.We understand your concerns about the room door, terrace conditions, and the presence of bees and flies during breakfast. Your comments regarding the booking system for restaurants and the availability of pool towels are also noted. We strive to provide the best possible experience, and your feedback has been shared with our relevant departments.Regarding the terrace and its local wildlife, we aim to maintain the natural environment while ensuring guest comfort. Our pest control measures are in place. The unique natural setting of our beach, with its fine sand and local marine life, is part of the authentic Zanzibar experience. Zanzibar’s beaches are all public, and therefore its important for the local Zanzibari people to be able to fish and make a living. We apologize for any inconvenience you faced and want to assure you that we take all feedback seriously and will address these concerns with the relevant departments.Thank you again for your feedback. Best Regards, Deman Ragge, Digital Guest Experience Host
Swallow_Sun
Svit Superior King
Bodde på juni 2024
Familj
49 recension
10.0/10
Enastående
Publicerades 22 aug. 2024
機場下來還是挺遠的,但是進來後就像世外桃源一樣,酒店非常大,説房間有味道我沒有碰到,餐廳非常多,都很好吃,各種地域菜系都有。每天吃飽喝足躺平太長膘了。
Översätt
Svar från boendet: Dear Traveller, Thank you for your feedback. We’re delighted to read that after the journey from the airport, you felt the serene, tranquil atmosphere of the hotel. It’s wonderful that you enjoyed the large variety of restaurants offering diverse cuisines—sounds like you had quite the culinary adventure with us. We’re glad your stay was relaxing and fulfilling, and we hope to welcome you back soon for more of that island escape.Best Regards, Deman Ragge, Digital Guest Experience Host
Anonym användare
Svit Superior King
Bodde på mars 2024
Res med vänner
5 recension
10.0/10
Enastående
Publicerades 28 apr. 2024
物超所值的旅行享受,值得再來!酒店位置在桑島的東北部,可以看日出,內部設施精緻現代,一應俱全,服務人員面帶笑容,有求必應,餐食豐盛,且有專門的中餐廳,裝飾風格濃烈的中國風,還有鐵板燒供應。
Översätt
Svar från boendet: Dear Guest, Thank you for the kind words about your stay at The Mora Zanzibar. The team and I are elated that you had a lovely time. Its great to know that you enjoyed our restaurant Jikan and that it was indeed a highlight during your stay. We hope to have the opportunity to welcome you again. Best Regards,Deman Ragge, Digital Guest Experience Host
Gästanvändare
Svit Superior King
Bodde på sep. 2024
Res med vänner
1 recension
9.5/10
Otroligt
Publicerades 24 dec. 2024
酒店很大,設施齊全,住宿包含三餐,很方便。有多種類型泳池、Spa,The mora app上每天還有不同的活動和課程可以參加,包括潛水體驗課。 馬賽集市可以買點紀念品,馬賽演出很好玩結尾還可以一起跳舞。
Översätt
Svar från boendet: Dear Traveller, Thank you for sharing your experience with us. It’s great to read that the convenience of our all-inclusive meals, diverse facilities, and daily activities on The Mora app contributed to your stay.The Maasai Bazaar is indeed a wonderful spot for unique souvenirs, and the Maasai show brings such a lively and cultural touch to the evenings. We’re glad you enjoyed engaging with both, especially dancing during the performance.We hope to see you again for another memorable visit filled with new experiences and discoveries.Asante sana and karibu tena. Best regards,Deman Ragge, Digital Guest Experience Host
Gästanvändare
Superior Suite King Ocean View
Bodde på jan. 2024
Res med vänner
32 recension
9.5/10
Otroligt
Publicerades 1 mars 2024
酒店很大,房間很好,沙灘和泳池都特別特別漂亮!包含三餐很方便,但口味不是特別適合中國人。可能因為酒店太大、客人太多,服務方面感覺稍微欠缺了一點,整體還是達到了我的預期,沙灘真的很美!
Översätt
Gästanvändare
Svit Superior King
Bodde på maj 2024
Affärsresenärer
11 recension
9.5/10
Otroligt
Publicerades 25 juli 2024
酒店很大,服務很好
Översätt
Svar från boendet: Dear Guest, Thank you for choosing to spend your holiday with us and for leaving a positive review. We are glad you found our services great. Asante sana. Best Regards, Deman Ragge, Digital Guest Experience Host
Gästanvändare
Svit Superior King
Bodde på juni 2024
Familj
10 recension
9.5/10
Otroligt
Publicerades 23 aug. 2024
追海豚很方便,景色很美,硬件和服務在桑島算不錯
Översätt
Svar från boendet: Dear Traveller, Thank you for your review. We're glad you found dolphin spotting convenient and enjoyed the beautiful scenery. It’s wonderful to read that our facilities and service stood out for you during your stay in Zanzibar. We hope to welcome you back for more memorable moments.Best Regards, Deman Ragge, Digital Guest Experience Host
Zhoushanshan
Superior Junior Suite King
Bodde på dec. 2023
Familj
6 recension
10.0/10
Enastående
Publicerades 19 feb. 2024
性價比高,服務態度非常滿意
Översätt
Anonym användare
Svit Superior King
Bodde på sep. 2023
Ensamresenärer
6 recension
10.0/10
Enastående
Publicerades 20 okt. 2023
房間不錯,服務很好
Översätt