Gästanvändare
31 januari 2023
This is definitely not a 5 star hotel. I'll start with the fact that the room we got was much worse than the one in the advertisement. there was no plug in the bathtub so a bath was not possible also the shower holder was broken so it was uncomfortable to take a shower as you had to hold it all the time corner of the bath was fixed with some kind of plaster, the dryer was old so I had to dry my hair three times before it was dry because it was getting very hot and burning my hand unacceptable, mirror was in poor condition also poor light in the bathroom I had to do my makeup outside. Also we should get a room with a mountain view as we payed extra for it, but we got a room with a view of the garden and when we went to the reception desk to explain the misunderstanding the receptionist told us there is no difference between garden and mountains this is unacceptable as we had to pay extra for it. The room was dark smelly and depressing no sun light at all also the lights have been poor, the water smelled, the air conditioning filter was dusty and filthy there was a lot of dust everywhere. the side of the desk was broken and wood was sticking out, there was only Greek television on TV no internet connection with tv in 5star hotel , although the advertisement said there will be satellite TV. The staff who worked there were very rude, unprofessional, it was clear that they didn’t want us there. They have been making faces on us making us feel uncomfortable and unwelcome . Most of them are students on internships and work experience. There were no water sports at the beach, complete boredom, so the offer is different from reality again about 90% was missing. Sauna and jacuzzi were not in use apparently due to covid . The gym was also not in use due to covid but they allowed people to use so I don’t know what is the difference, there is no covid restriction in Greece although in fact it was more like maintenance room smelled like mold and the equipment was not safe, all electronic devices were not plugged in. The outside swimming pool was very small, it was not heated so the water was colder than in the sea in fact everyone went to swim to the sea. As cats walking around the hotel no one was taking care of it. We have found the lizard in our room in 5 star hotel crazy. I feel confused because the photos and description of the offer did not resemble what we found there. Worst hotel experience in our life’s basically holiday was ruined because of it.
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