Potala Guest House

So good location and the staffs as well,it's in the market and location was wise so good as you can go nearby market and enjoy the night life of kathmandu,i would like to say there again,thank you Potala

when we arrive at the hotel around 8:00 pm there they provide us with the wrong room and we need to discuss the right room which we book through online overall 😔 experience

I recently booked a Deluxe room at your hotel, paid in full, and arrived expecting the room I reserved. However, upon check-in, I was placed in a smaller room on the 3rd floor without any prior notification. This room is clearly $20 less than the Deluxe room I originally paid for. I requested either to be moved to the correct room or to receive the $20 price difference as a refund. Shockingly, your staff suggested I cancel my reservation and rebook for the smaller room, even though I had already checked in, and it’s not possible to cancel the reservation on ******* after I check in. This is completely unacceptable. If you had informed me before my arrival that my reserved room was unavailable, I would have had the option to cancel or adjust my booking. Instead, you allowed someone to extend their stay in the room I booked and expected me to settle for a smaller room at the same price. I paid for a Deluxe room, and I expect either the room I reserved or a proper refund for the price difference. Your team’s explanation about waiting to see the price difference you received is irrelevant and makes no sense. I paid $20 more for a better room, and I should not have to bear the consequences of your mismanagement. This experience has been incredibly disappointing, and your approach to resolving it is far from professional.

I have left behind my indian voter card at the reception. Kindly arrange to send this to me asap.

I've stayed here a couple of times over the years and it was very pleasant every time. The rooms are great, breakfast is good, you have a lovely freshly renovated Café with great cake, a lovely communal area and a little upstairs terrace. The location could not be better, in the heart of Thamel. What I liked most are the people who work here. It's like coming home every time. They are super friendly and it's always very nice to chat after a day outside. They are super helpful and know the area so well. I really recommend staying here.

Staff is very nice and accommodating, especially thanks to Rinjen for being extremely friendly and helpful, making my visit so enjoyable. Breakfast was excellent with a variety of menu choices...so yummy!! Highly recommend. The location is great for getting around Thamel where you could find my great restaurants, bars and shopping area. It was my favorite place during my stay in Kathmandu. Extremely pleasant stay and I would definitely stay there again.