Baber Mahal Vilas - the Heritage Hotel

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

We knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to. On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic. As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace! Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection. We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe. There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly. The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.

The place is so beautiful with architecture and heritage. It has a lot of history and culture. We love it.

Amazing heritage hotel. Very beautiful area, many places for nice photos. Service is helpful and very friendly. Breakfast was delicious. Will definitely come back.

I really liked this whole hotel complex. There’s a mini-mall / restaurant area next to it. Even if not staying there, go to eat and have drinks. There’s a lovely library upstairs, and it is a truly beautiful property amidst the chaos of the street. No noise distractions at all. The staff were so inviting and I was able to meet my tour guide there since he frequents the dining spots next door. There is just a natural feel of Nepal at these villas, for solo, friends, or couples. Many expat travelers in the city. I did a city tour with Bibi Funyal +977 9851051615 who also works with Future Citizens Nepal. Even though he mainly does mountain treks, he knew all the places within this hotel area to best explore. I hope they collaborate a package for future travels. The staff was very accommodating to helping me understand the cash system, tips, drivers, etc. It rained while there, and this villa is a vacation in its own.

I think this is the best place to stay in Kathmandu. The hotel has its own market/bazaar which is so cool to walk through. Very peaceful and quiet. Local food was quite delicious.