SRM Hotel Maraimalai Nagar Chennai

Visited this property for nearly 8-10 times in a span of two years. Noticeable changes over time, starting with Pros. 1) The Reception Area is fully air-conditioned, earlier the cooling was not at all good 2) A new all-veg restaurant is seen The Cons took me by surprise, as it started from booking itself 1) I had booked 7 days in advance, for 1 night, Standard room for Single Occupancy on Hotel website. But within a day, my plan changed, so wanted an upgrade to Premium King Size Bed with double occupancy, so emailed to hotel, but no response. So called the hotel. Hotel reception staff confidently said, no Premium king sized room available. I told that on website it was showing '2 rooms available', but the lady staff said its not. However, I booked online on Hotel website and cancelled my Standard Room. On visiting Hotel, I was given Premium King Size bed room (Room No.3203). 2) The Housekeeping phone was not working. 3) The Refill of Body Wash was not done and it was empty. On informing the Reception staff, it was unattended for near 3 hours, till again I reminded. 4) After finishing, IN-Room Dining, I called up for 'Clearance'. I was told to keep the utensils outside the room in the alley. This forced me to drop Rating to AVERAGE. Rest everything has been to the mark. But overall stay is Comfortable and is still one the the best properties around at the price tag.

This is a reasonably good hotel quite close to the SRM Institute of Science and Technology and the SRM Medical College. The staff are efficient and the rooms are spacious (Room 2204 for me). The room I was assigned to was clean and had a comfortable bed, a desk for work, sofas, a flatscreen TV, and a minifridge. The room had a big window but the outside view was hardly special. The wifi is robust and there are enough charging points for the accessories. The toiletries were average and the room maintenance requires further monitoring. I had a two-night stay – the body-wash liquid in the container at the shower had run out and I had hoped on the first night it was a minor oversight, but it was not replaced even the next day. The spacious lobby has a good selection of newspapers. The breakfast layout was good and had South Indian, North Indian and an egg-and-dosa counter. The restaurant serves only buffet dinners at night. The one thing which did bother me a bit was that it was not possible to switch off all the lights at bedtime. After trying out the usual alternatives I had no option but to call the reception who promptly sent a person. He took some time to find the solution – the switches could be approached only after one of the side tables was moved away and the two twin beds pushed to one side – never have I seen a hotel with the electrical switches truly hidden!

Yusuf exhibits exceptional customer service, not only an employee is my family. SRM service is also exceptional , I have been here since 3 months from Jamaica for business and they are really family ortiented. Big thank you SRM for this fantastic service❤️

An expansive property with swimming pool, halls, buffet square and gym. Room was spacious. Tea coffee maker and amenities provided. Close to Vandalur zoo. The AC was making some noise but otherwise it was good. The buffet spread was excellent. Courteous service.

The food was amazing but the presentation of the food was even more appealing. Muthubalan was focused on giving a great experience. Mini samosas, served with chips and salad made a fantastic snack in the evening Ambiance is fantastic as also the entire ecosystem. It has just got better with time.

Excellent everything.. from comfort to staffs .. each and everything.. food is awesome rooms are very very comfortable all facilities one will get while staying here. I had a great experience staying here with my son's shine . Always bright SRM